Senior Renewals Account Manager

Maze

4d•Remote

About The Position

About Maze Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in. We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision. Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves. That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey —and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more. Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values . About the Role: The Renewals Account Manager will be the commercial engine behind our high-volume renewal base, primarily across our SMB and Commercial segments. You’ll own a large book of business, partner closely with AEs and CSMs, and ensure timely, predictable renewals while uncovering expansion opportunities. You’ll thrive here if you’re operationally strong, commercially sharp, and energized by improving processes that increase efficiency and retention at scale. This is a role for someone who brings structure, clarity, and rigor to a fast-moving, remote-first environment.

Requirements

3+ years in SaaS renewals or post-sale roles with ownership of gross retention (GR) and net dollar retention (NDR) outcomes.
Strong commercial instincts and hands-on negotiation experience.
Excellent written and verbal communication skills.
Experience managing a high-volume renewal pipeline with accuracy and consistency.
Strong cross-functional instincts across Sales, CS, Marketing, Finance, and Deal Desk.
A data-driven mindset with the ability to forecast and identify patterns.
Curiosity about customer behavior and the initiative to act on insights.
Comfort operating with autonomy in a remote-first environment.

Nice To Haves

Experience working with or supporting UX Research, Product Design, or Product teams.
Experience improving renewal workflows or playbooks.
Experience with Salesforce CPQ or similar quoting tools.
Salesforce CRM and/ or Outreach experience.
Experience in a fast-paced or startup environment.

Responsibilities

Renewal Ownership Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature.
Manage ~50+ renewals per quarter with accuracy and clear communication.
Maintain reliable forecasting for the current and next quarter.
Ensure alignment with pricing guardrails, discounting policies, and approval workflows.
Demonstrate high attention to detail in pricing, quoting, and commercial documentation.
Customer Engagement Serve as the primary point of contact for renewal and commercial discussions.
Conduct proactive outreach 90–180 days before renewal.
Manage objections, negotiate terms, and ensure a smooth, professional renewal experience.
Cross-Functional Collaboration Directly own commercial conversations for your renewal base, partnering with AEs and CSMs when needed for additional customer context or risk insights.
Partner with AEs on qualifying expansion opportunities and structuring multi-year or multi-product deals.
Partner with Marketing on targeted communications and renewal readiness campaigns.
Surface trends—risk indicators, expansion themes, segment insights—to GTM leaders.
Commercial Strategy & Operational Excellence Identify low-effort add-ons, term extensions, and expansion signals.
Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk.
Contribute to scalable renewal workflows, templates, and playbooks.

Benefits

Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
For some locations, coverage options vary, please see our benefits pages for more information
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more