Senior Renewals Deal Desk Analyst (Remote)

Optro

20d•Remote

About The Position

Optro is currently seeking a driven and enthusiastic Senior Renewals Deal Desk Analyst to become part of our expanding Order Management team. The primary objective of this role is to ensure the enforcement of company renewal policies by verifying the accuracy of renewals orders/contracts, ensuring adherence to clean order protocols, inputting and maintaining order and contract data into our record-keeping systems, and assisting the renewals team with contract questions, policy guidance, and combined deals. In addition to primary responsibilities, this position offers a fantastic opportunity to aid in developing and implementing procedures, reporting, and system features that will boost business outcomes and elevate our organization to new heights. Come and join us to develop your career and have a great time in a challenging and rewarding environment!

Requirements

5+ years of prior experience in a deal desk, order management, or billing role
People Management experience
Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes
Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities
Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems
Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles
Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines

Nice To Haves

Familiarity with SaaS order methodology and software delivery
Proficiency in SFDC and CPQ software with hands-on experience
Knowledge of regulatory compliance requirements related to order and data management (e.g. SOX, GDPR, CCPA/CPRA)
Proficiency in Excel and Google Sheets

Responsibilities

Manage 1 team member and assist with coaching, mentoring, and business escalations
Execute and enforce company renewal booking policies
Verify order and contract details for accuracy and completeness
Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders
Provide knowledgeable and efficient support on renewal-related inquiries
Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences
Assist with the coordination and contracting of combined deals, concessions, and product swaps
Generate, maintain, and analyze renewal order metrics reporting