Senior QA & User Acceptance Testing Specialist

Wrapbook

1d•Remote

About The Position

Wrapbook is expanding support for increasingly complex payroll workflows, including scripted and unionized and non-union FTV productions. As our product capabilities grow, so does the need for a higher, more consistent quality bar before features reach customers. To support this, we are hiring a Senior QA & User Acceptance Testing Specialist embedded directly within Product & Engineering. This role plays a critical part in ensuring that new functionality is accurate, usable, and operationally ready—before it reaches Client Ops or customers. You will own UAT and manual QA for complex, real-world payroll workflows, partnering closely with Product Managers, Client Ops Lead, Designers, and Engineers to surface gaps, edge cases, and usability issues early in the development lifecycle. This role exists to: Identify workflow gaps and edge cases earlier in the development process Ensure new features and workflows land successfully for the diverse personas within the entertainment industry—validating that solutions meet the real-world needs of production, accounting, payroll, and crew users Increase confidence, predictability, and overall release quality

Requirements

Proven entertainment industry payroll experience, with a deep understanding of the distinct personas involved—such as production, accounting, payroll, and crew—and the real-world needs, workflows, and constraints they operate under.
5+ years of experience in QA, UAT, or quality-focused roles within complex software systems.
Proven experience leading manual QA and UAT for workflow-heavy, operational products.
Strong ability to translate ambiguous requirements into concrete test scenarios.
Comfortable working closely with Product Managers, Engineers, Client Ops, Release Management and Designers.
Exceptional attention to detail and a bias toward finding the real edge cases.
Experience distinguishing manual vs. automated QA needs.
Ability to work independently in fast-moving, evolving environments.

Nice To Haves

Experience with test management tools like TestLodge, Testmo, and/or test management frameworks within SDLC tools like Linear.
Expertise in test management software like Selenium, Postman, etc.

Responsibilities

Lead UAT & Manual QA
Define test scenarios, test cases, and test data requirements for complex payroll workflows, including nuanced edge cases and multi-step operational flows.
Perform hands-on manual UAT across workflows, validating accuracy, usability, and operational readiness—not just happy paths.
Execute end-to-end testing, including feature flag sequencing, environment setup, and multi-entity test configurations (company, project, worker).
Own use case identification and validation for high-risk workflows (e.g., payroll calculations, HTG, union-specific logic), including up- and down-stream platform validation and regression testing, ensuring issues are identified before formal UAT.
Work side-by-side with Product, Design, and Engineering throughout development—not just at the end—to influence quality earlier in the lifecycle.
Surface defects, edge cases, and workflow gaps early, enabling teams to course-correct before features reach Client Ops or formal UAT.
Partner with Engineering and third-party teams to determine what should be automated vs. manually tested, balancing speed, risk, and coverage.
Collaborate closely with Client Ops subject matter experts to translate real-world payroll workflows into structured test scenarios.
Reduce the reliance on Client Ops as primary early-stage testers by centralizing validation within Product.
Create structured feedback loops between Client Ops and EPD to continuously improve release readiness.
Provide clear, actionable feedback that helps teams make informed tradeoffs while maintaining a high quality bar.
Ensure testing reflects real operational complexity across FTV productions.
Contribute to Go/No-Go readiness by providing a clear quality assessment of release candidates, highlighting risk areas and any unresolved defects. Provide Quality sign-off recommendations for high-risk releases.
Evaluate release risk across workflows, edge cases, and downstream impacts.
Validate launch rollout sequencing (feature flags, phased releases, environment configuration) prior to production deployment.
Confirm operational readiness, including regression coverage, and downstream implications.
Assist with documenting quality trends and release patterns to continuously improve predictability and confidence.
Use entertainment industry domain knowledge to validate that solutions work in real-world entertainment payroll operations, not just in theory.
Pressure-test assumptions around HTG, union rules, FTV vs. commercial nuances, and cross-persona workflows.
Ensure UAT sessions serve as final validation, not first discovery—raising confidence for launches and enablement.
Prepare UAT environments and test data so Product Managers and Engineering Managers can review features efficiently without serving as primary test executors.
Serve as a force multiplier: Reduce the number of people required for early testing by centralizing workflow validation until features are ready for broader review.
Document recurring issues, patterns, and learnings to continuously improve testing coverage and raise the quality bar over time.