Senior Public Safety Sales Engineer (PSAP SME), West Coast

Axon•Salt Lake City, UT

8h•$110,000 - $160,000•Remote

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we’re closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long, the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we’ve used cutting-edge AI to help streamline millions of emergency calls across 49 states—supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you’re not just joining a team—you’re helping shape the future of emergency services and building a safer, more connected world. Your Impact As a Senior Public Safety Sales Engineer, you are both a technical expert and a storyteller. You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions. You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation. This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment.

Requirements

8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent).
Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms).
Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end.
Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials.
Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments.
Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement.
Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs.
Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed.
Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact.
Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events.

Responsibilities

Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.
Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
Advise agencies on best practices for network security, system interoperability, and deployment planning.
Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.
Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
Collect and relay customer feedback to influence product roadmap and technical documentation.
Support proposal teams with technical content, diagrams, and specifications.
Assist marketing and partner teams in developing technical collateral, webinars, and events.
Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.