Senior Project Manager (Customer Implementations/Professional Services)

Aravo Solutions•Irving, TX

2d•Hybrid

About The Position

Description Location: Hybrid- Employees may be required to work out of the nearest office location for quarterly meetings 1-4 times annually. This role also requires 20% or more travel for client meetings, training, etc.. Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software. Designed to meet the needs of TPRM teams at Global 2000 enterprises, our innovative Intelligence FirstTM Platform uses AI to optimize time-intensive processes, reduce manual work, and drive better business outcomes. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations. Join us at Aravo Solutions, where we are passionate about helping companies manage risk and promote integrity across their extended enterprise. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management! Position Overview: We are seeking a Sr. Project Manager to join our dynamic team. In this role, you will be the bridge between our clients and our internal teams, managing software deployments from kickoff to go-live. You’ll build strong client relationships, drive client satisfaction, and ensure project success through exceptional communication and leadership. The ideal candidate will have exceptional communication and problem-solving skills, with the ability to thrive in a fast-paced, collaborative environment.

Requirements

Experience: 10+ years of project management experience and 5+ years of SaaS implementation project management; PMP certification highly preferred
Accountability: A strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
Communication: Exceptional verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences as well as manage expectations and resolve issues.
Leadership: Strong leadership and problem-solving abilities, with a proactive and adaptable approach.
Relationship Management: Proven ability to build and maintain strong client relationships.
Project Management: Experience with Agile, Scrum, or other project management methodologies.
Continuous Improvement: A mindset for process optimization and efficiency improvements.
Tools & Technology: Proficiency in project management tools (e.g., Jira, Asana, ClickUp) and SaaS platforms.

Nice To Haves

Third-Party Risk Management (TPRM) Experience: Knowledge of TPRM frameworks and best practices is a plus.

Responsibilities

Lead end-to-end SaaS implementation projects, ensuring timely and successful delivery.
Build and maintain strong client relationships, serving as a trusted advisor throughout the implementation process.
Communicate effectively with clients and internal stakeholders to align expectations and resolve challenges.
Proactively identify and evaluate the risks associated with implementation activities and take appropriate action to control/mitigate the risks and keep projects on track.
Demonstrate a strong sense of ownership in delivering successful implementations and ensuring client satisfaction.
Drive projects forward, influence stakeholders, and lead teams with confidence.
Provide immediate visibility into project risks knowing when to escalate internally and with customer’s executive sponsorship as appropriate.
Ensure the quality of the implementation meets or exceeds industry standards and customer expectations and leads to client satisfaction and referenceable clients.
Proactively share insight with other departments gained from both current and prior project management experience.
Provide dynamic leadership to cross-functional teams, ensuring collaboration and accountability.
Monitor project performance, track key metrics, and report on progress to leadership.
Identify opportunities for continuous improvement of project implementations, enhancing efficiency and client satisfaction.
Mentor and develop less experienced project managers by fostering a culture of continuous learning and professional growth.