Senior Project Manager

International Medical Group•Indianapolis, IN

1d•Hybrid

About The Position

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind® We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers. The Senior Project Manager is a member of the Enterprise Project Management Office and is responsible for managing company-wide projects. The Senior Project Manager will work with internal stakeholders from every functional area, as well as with external partners and vendors, through every phase of the project management lifecycle. The key to success in this role will be to efficiently manage assigned projects while clearly and concisely communicating deliverable and timeline expectations to stakeholders. Discernment in managing risks and issues and alignment with project sponsors is also critical.

Requirements

Minimum of 10+ of experience working as a project manager
Experience managing project status, schedule, action items, risks, issues and resources with project portfolio management software
Knowledge of project management methodologies, best practices, standard operating procedures, and process governance
Strong knowledge of and experience in an Agile approach to project management
Interest in promoting a strong team culture
Strong meeting facilitation and stakeholder management skills
Demonstrated dedication to customer satisfaction
Proven success as a collaborative leader who builds trust with business stakeholders while also holding them accountable
Excellent written and verbal communication, creative problem solving, and innovative thinking skills

Nice To Haves

Bachelor's degree in Computer Science, Business Administration, or related fields
PMP or PRINCE2 certification or desire to become certified within two years
Change management frameworks (e.g., ADKAR, Kotter)
Organizational agility and transformation experience
Experience managing programs comprised of multiple projects
Experience with project automation tools (e.g., Azure DevOps, Jira, Confluence, Smartsheet)
Familiarity with cybersecurity and compliance (especially HIPAA, SOC 2)
Comfort with dashboards and reporting tools
At least four years of experience working in insurance, health care, or related industries
Knowledge of insurance and assistance services products

Responsibilities

Scope Management: Facilitate kickoff and conceptualization meetings in partnership with the project sponsor, product managers and business analysts; define scope and evaluate priorities based on business stakeholder input; establish project success criteria; execute change management plans when required
Schedule Management: Manage multiple, concurrent projects throughout the entire project management lifecycle; gather estimates and resource requirements for all phases of the project; create and communicate timelines and key dates to project team members
Resource Management: Assemble project teams; identify potential resource constraints and work to resolve with project stakeholders
Risk Management: Identify project risks and collaborate with stakeholders to define mitigation strategies; monitor and evaluate risk realization in partnership with the project sponsor; execute issue action plans when risks are realized
Communication Management: Communicate regularly with the team to update project status; coordinate communication between internal and external stakeholders as needed; provide regular status updates to project sponsors and key stakeholders
Stakeholder Management: Coordinate cross-functional teams and workstreams to include Sales, Underwriting, Products & Compliance, Marketing & eCommerce, Legal, Finance, IT, Education, and Operations; facilitate project retrospectives to identify, document and action lessons learned for process improvement
Help train and mentor other EPMO team members

Benefits

Comprehensive benefits package including Medical / RX / Dental / Vision / Life insurance
401k Plan with company match
Paid Time Off and Company Paid Holidays
Free employee parking
On site fitness center
Casual dress environment
Tuition reimbursement plan

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