Senior Project Manager

Voxai Solutions Inc•Coppell, TX

About The Position

Sr. Project Manager Responsibilities Manage the delivery of Contact Center Technology projects implementing Genesys and related third party applications and custom applications for our customers Follow Voxai Project Management Methodology, including documented policies and processes, in developing detailed project plans and completing required project documentation. Conduct project discovery, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing, and implementation. Understands the links and dependencies between an engagement and other in-flight projects and/or business initiatives. Conduct project kick-off meetings, communicate individual roles and project expectations, and serve as a single point of contact for projects. Complete and manage detailed project plans using the designated project and portfolio management software tool. Utilize designated project software tool to report project status, manage issues, and document risks. Develop and maintain productive working relationships with project owners, business functions, IT, vendors, and other project stakeholders. Demonstrates expert ability in PMO management including executing and managing the processes and the interactions used to plan, acquire, assign, develop and manage the resources that operate a PMO Strong executive presence, communication skills, and self-direction Ability to lead as an individual contributor and work across multiple leveraged teams to meet deliverables for the client Periodic provision of thought leadership to the Voxai PMO toolkit. Coordinate Post-Project Review meetings for completed projects. Perform other duties as assigned.

Requirements

High School diploma/GED with 4 years of experience, Associate's degree with 2 years of experience, or Bachelor's degree required.
BS in Computer Science, Engineering, or related field or an equivalent combination of education and/or experience
Prior experience as a project manager or in a similar position
Knowledge and ability to manage multiple, complex projects simultaneously
Proficiency with project management software and tools
Demonstrated ability to translate ITIL principles into practice

Nice To Haves

Technology Service provider industry experience is preferred
ITIL certification higher than foundation level (e.g., intermediate, expert, master) is preferred or gained within 6 months of employment
Prior ITSM and/or Call Center experience

Responsibilities

Manage the delivery of Contact Center Technology projects implementing Genesys and related third party applications and custom applications for our customers
Follow Voxai Project Management Methodology, including documented policies and processes, in developing detailed project plans and completing required project documentation.
Conduct project discovery, develop project teams, define objectives and scope, document current and future-state processes, document risks and assumptions, and oversee development, testing, and implementation.
Understands the links and dependencies between an engagement and other in-flight projects and/or business initiatives.
Conduct project kick-off meetings, communicate individual roles and project expectations, and serve as a single point of contact for projects.
Complete and manage detailed project plans using the designated project and portfolio management software tool.
Utilize designated project software tool to report project status, manage issues, and document risks.
Develop and maintain productive working relationships with project owners, business functions, IT, vendors, and other project stakeholders.
Demonstrates expert ability in PMO management including executing and managing the processes and the interactions used to plan, acquire, assign, develop and manage the resources that operate a PMO
Strong executive presence, communication skills, and self-direction
Ability to lead as an individual contributor and work across multiple leveraged teams to meet deliverables for the client
Periodic provision of thought leadership to the Voxai PMO toolkit.
Coordinate Post-Project Review meetings for completed projects.
Perform other duties as assigned.