Senior Project Manager – PMO/Transformation Office

Gen 2 Careers•New York, NY

12d•$110,000 - $143,000•Hybrid

About The Position

The Client Facing Project Manager serves as the primary liaison between Gen II Fund Services and our clients for complex project initiatives and transformation efforts. This role combines traditional project management expertise with client relationship management, focusing on delivering client-specific solutions, technology enablement projects, and data remediation efforts. You'll be the trusted point of contact who ensures seamless project execution while maintaining strong client relationships and managing expectations throughout the project lifecycle.

Requirements

Minimum 7-10 years of project management experience with at least 3 years in client-facing roles
Proven track record managing complex technology and data projects in financial services
Exceptional client relationship management skills with experience managing C-level stakeholders
Strong presentation and communication skills for both technical and non-technical audiences
Experience leading cross-functional teams and managing competing priorities
Demonstrated ability to influence without authority and build consensus across diverse stakeholder groups
Must demonstrate exceptional emotional intelligence and ability to manage difficult client situations
Bachelor's degree in Business, Finance, IT, or related field

Nice To Haves

Experience with global fund administration or asset management operations preferred
Strong background in data remediation, system implementations, and process improvement initiatives, preferred
Strong risk management skills with ability to anticipate and mitigate project risks
Experience with change management and user adoption strategies
PMP certification strongly preferred
Additional certifications in Agile, Change Management, or Data Management a plus
Experience with financial data management, reconciliation processes, and data quality frameworks.
Ability to assess technical feasibility and provide realistic timelines for complex data projects

Responsibilities

Client Engagement & Relationship Management Serve as the primary client point of contact for all project-related communications and escalations
Conduct regular client meetings, status updates, and steering committee presentations
Manage client expectations through clear communication of project scope, timelines, and deliverables
Build and maintain strong relationships with client stakeholders at all levels
Facilitate client requirement gathering sessions and translate business needs into actionable project plans
Project Delivery & Execution Lead end-to-end management of client-specific projects including technology enablement and data remediation initiatives
Develop comprehensive project plans with clear milestones, dependencies, and resource allocations
Coordinate cross-functional teams including IT, Operations, Data Management, and Business Units
Monitor project progress and proactively address risks, issues, and scope changes
Ensure projects are delivered on time, within budget, and meet quality standards as set forth by the PMO
Data Remediation & Technology Enablement Oversee complex data remediation projects ensuring data integrity and compliance requirements
Manage technology enablement initiatives that enhance client service delivery capabilities
Collaborate with technical teams to implement system enhancements and integrations
Ensure proper testing, validation, and documentation of all technical deliverables
Stakeholder Management & Communication Provide comprehensive project reporting to clients, internal leadership, and executive stakeholders
Manage vendor relationships and third-party integrations as required for project success
Interface with Business Unit Leaders and Finance teams for ROI analysis and cost management
Escalate critical issues appropriately while maintaining client confidence
Additional tasks as assigned.