Senior Project Manager, Business Transformation

Zscaler•San Jose, CA

3d•Hybrid

About The Position

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Senior Project Manager, Business Transformation to join our People and Culture (P&C) department. This role is based in San Jose, CA (onsite Tuesday-Thursday), reporting to the Director, P&C Transformation within the People Operations team. You will play a critical role in driving global business transformation initiatives and high-priority strategic efforts. In this role, you will ensure adherence to QA frameworks, uphold governance standards, and oversee the management of transformation programs to deliver measurable impact, scalability, and exceptional employee experiences. You will build partnerships with functional leaders to accomplish projects aimed at increasing better user experience and accelerating results. What you’ll do (Role Expectations) Work with several departments and functional leaders at the highest levels of the organization to detail current processes, develop new processes and lead transformative projects aimed at achieving the strategic and financial goals of the business while preparing for the future Understand the current P&C landscape vs. the strategic direction of the organization and extract the relevant information to support requirement definition, business design, usability design and end-user testing Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You are customer-obsessed. You build deep empathy for the customer - both internal and external - and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

Requirements

8+ years of program management experience driving global change and HR transformation
Demonstrated experience applying in-depth knowledge of HR operations
Ability to structure and scope complex problems, apply a range of analytical tools to develop solutions, and prioritize risks
Experience enforcing QA methodologies and ensuring governance adherence as part of broader transformation initiatives
Demonstrated success managing cross-functional projects and driving strategic outcomes across global teams

Nice To Haves

Experience delivering a broad range of HR initiatives, spanning operational programs, workplace initiatives, reporting & analytics, and HR system initiatives
Expertise in balancing quality governance frameworks with practical, scalable solutions
Experience managing multiple simultaneous projects on time and within budget

Responsibilities

Work with several departments and functional leaders at the highest levels of the organization to detail current processes, develop new processes and lead transformative projects aimed at achieving the strategic and financial goals of the business while preparing for the future
Understand the current P&C landscape vs. the strategic direction of the organization and extract the relevant information to support requirement definition, business design, usability design and end-user testing