Senior Program Specialist - UT Works

The University of Texas at Austin•Austin, TX

14d•Onsite

About The Position

The Senior Program Specialist plays a key role in the management of UT Works, an Integrated Work Management System (IWMS) / Computerized Maintenance Management System (CMMS), to support the efficient and effective operation of UEM's asset and preventative maintenance management processes. This role involves working closely with UEM stakeholders to ensure the smooth operation and ongoing improvement of UT Works. The Senior Program Specialist will assist with reporting, data analysis, project initiation, training, recommending improvements, and assisting users with troubleshooting. The Senior Program Specialist will also assist with other UEM technical programs and initiatives as needed.

Requirements

Bachelor's degree and 3 years of experience coordinating or administering a program, or 3 years experience providing support to technical programs.
Proficient in Microsoft Office.
Ability to work collaboratively in a team environment as well as initiate and follow through on independent work.
Excellent time management and prioritization skills as well as the capability to work in a fast paced environment.
Strong communication and facilitation skills with the ability to engage diverse audiences.
Proficient analytical skills.
Experience working with a variety of internal and external partners.
Working knowledge of project management principles.
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.

Nice To Haves

Bachelor's degree in Business Administration, Education, Computer Science, or related field.
Three years of experience as a Project Specialist, Project Administrator, or Deputy Project Manager coordinating or administering a program.
Knowledge of IWMS/CMMS technology.
IWMS/CMMS training experience.
Change management experience.
Professional certifications such as PMP or CSM.

Responsibilities

UT Works Program Support: Oversee and support the day-to-day usage of UT Works, ensuring functionality aligns with organizational goals and requirements. Collaborate with UEM divisions to optimize workflows, implement best practices for UT Works, and monitor system performance through data analytics.
Reporting: Develop and maintain reports as needed to enhance work efforts for all UEM divisions. Reports may include but are not limited to asset historical information, project information, and cost analysis. Review and validate report data for accuracy. Ensure transparency and accountability by tracking and reporting work order metrics. Collaborate with UEM stakeholders on report development and revisions.
UT Works Asset and PM Management: Support the UEM divisions with asset data management, asset tags, preventive maintenance development, and other asset/PM documentation. Develop and maintain UEM-specific asset management preventative maintenance standards for UT Works.
UT Works Training: Provide training coordination and support (UT Learn, coordinating training room and with UT Works trainers). Collaborate with UEM units to ensure relevant training topics are taught and to ensure new hire training is provided when needed. Ensure engagement and consultation with UEM stakeholders to ensure the training program aligns with employee job functions.
UT Works O&M and CPPM Projects: Support project initiation in CPPM. Develop and maintain UEM-specific O&M and CPPM standards for UT Works. Collaborate with UEM stakeholders on project standards development and revisions.
UT Works Hardware: Manage UT Works devices such as iPads and asset tag printers, including software updates and general maintenance (e.g. ensure the asset tag printer is maintained for proper printing). Track asset tag inventory and order asset tags as needed.
Technical Program Support: Support existing and new technical programs in the development of new initiatives that support UEM’s strategic priorities. Leverage technology and best practices to improve program efficiency, effectiveness, and stakeholder satisfaction. Coordinate meetings and provide note-taking and documentation support.
Perform other related functions as assigned. Attend staff meetings, safety training or meetings. Adheres to Utilities and University policies and procedures.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities.
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin’s libraries and museums with staff ID card
Free rides on all UT shuttle and Austin CapMetro buses with staff ID card