Senior Program Manager

KBI Biopharma•Durham, NC

About The Position

Able to manage a small team within Program Management, ensures project and business management is executed appropriately within the team. With personal responsibility for a portfolio, the role holder is the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others.

Requirements

Minimum bachelor’s degree required, preferably in science or related discipline
PMP certification (current or planned in the future)
Minimum 8 years industry experience, with 5 years or more direct project management experience
Line management experience and completion of relevant training an advantage
Familiarity with Good Manufacturing Practices
Proficiency in English required
Excellent written and oral communication skills
Client interface and strong negotiating skills an advantage
Strong attention to detail
Well organized with ability to prioritize multiple tasks
Ability to make and meet commitment

Responsibilities

Client Management Responsible for relationship and account management for assigned clients/portfolios
Cultivates Client relationship and escalates any Client and team concerns through appropriate leadership channels
Manages client expectations efficiently.
Maintains strong working relationships with all client representatives.
Able to mend and/or develop client relationships
Supports PM-VOC process and works to identify and address opportunities to improve client service
Primary point of contact for all Client communications and coordination of thirdparty vendor and project needs
Program Management Manages project timelines through all phases of development, from project award and kick-off through close-out
Ensures that projects are conducted on time, within scope and budget, and meet Client agreed- upon quality standards and expectations through crossfunctional project team alignment
Develops, manages, and updates project plans in a timely manner.
Communicates project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the Client
Schedules, facilitates, and documents program related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.
Leads cross-functional teams without direct authority by casting a clear vision of project objectives/priorities and motivates the team to achieve them.
Able to resolve conflict and foster collaborative partnerships with others to achieve peak performance with some assistance from manager or delegate
Analyzes risk, establishes contingency plans, and identifies trigger events and responsibility for initiating mitigating action.
Gathers stakeholder input and ranks the top project risks in terms of total impact
Facilitates discussion regarding portfolio priorities (resolving resource conflicts)
Staff Management • Supports formal mentorship/train up to Program Manager level on client service and program management related processes as required
Provides input to mentee’s annual performance evaluation as required
May participate in panel interviews of Program Manager candidates
Business/Financial Management Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support.
Generates meeting minutes and action items for follow-up
Manages the technical and strategic development of the program drawing on relevant Technical leadership from across the organization.
This process includes generating and presenting resulting proposals and change orders to the client as appropriate
Directs and supports the client with project strategy.
Able to suggest and be involved in the implementation of improvements to systems and processes; supports PMO with PLF readiness as required
Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed and appropriate Client invoicing and vendor payments
Assists Business Development Department in development of proposals as needed
PMO Support Acts as a contributing member of Program Management Organization
Manages the site goals and objectives (Balanced Score Card) for self and team
Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement
Responsible for cross-site portfolio leadership OR process ownership; works with PMO and local team to continuously improve PM and project delivery practices.
May own a PMO process, responsible for training tools and associated change management
Represents or deputizes for PMO senior staff as required
Other duties as required