Senior Program Manager - QSR Industry - Commerce & Omni Channel Domain

Capgemini • Dallas, TX

20h

About The Position

We are seeking an experienced Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi‑workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations. The ideal candidate brings strong program leadership, cross‑functional collaboration skills, and hands-on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential. Program Managers ensure projects and activities are executed smoothly, meeting objectives and resource constraints. Their duties include planning, risk management, stakeholder communication, and integrating digital and physical commerce for consistent customer experiences and growth. Expertise in digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce into a seamless customer journey. Ensures that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience.

Requirements

• 12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight.
• Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments.
• Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations.
• Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self‑service experiences.
• Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis.
• Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments.
• Strong program leadership, cross‑functional collaboration skills, and hands-on understanding of fast-paced, high-volume restaurant environments where speed, consistency, and scalability are essential.

Nice To Haves

• Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.

Responsibilities

• Experienced program leader responsible for managing large, complex engagements and translating business requirements into plans that drive measurable results.
• Skilled in leading cross‑functional teams through full project lifecycles—from proposal and planning through execution and delivery.
• Strong QSR expertise across franchise and multi‑unit operations, site development, real estate strategy, and scalable operational standards.
• Adept in labor planning, cost controls, margin management, and ROI modeling.
• Proven ability to drive throughput, consistency, and guest satisfaction while partnering effectively with franchisees and operations teams.
• Leads QSR transformation initiatives including digital ordering, automation, kitchen technology, loyalty programs, and mobile channels.
• Drives operational excellence through optimized workflows, menu simplification, and modernized store design.
• Oversees implementation of POS/KMS upgrades, analytics tools, and predictive labor and inventory solutions.
• Experienced in piloting operational tests, menu optimization, SKU analysis, and pricing strategies.
• Enables scalable growth through site strategy, operational audits, and new unit development.
• Uses guest insights, operational analytics, and financial modeling to guide experience enhancements, protect margins, and support investment decisions.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed