Program Manager - QSR Industry - Commerce & Omni Channel Domain

Capgemini • Dallas, TX

1d

About The Position

We are seeking an experienced Program Manager with strong expertise in the
Quick Service Restaurant (QSR) industry. This role supports multi‑workstream initiatives designed to improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations. The ideal candidate demonstrates strong program execution skills, cross‑functional coordination, and hands-on understanding of the fast‑paced, high‑volume QSR environment—where speed, consistency, and scalability are critical.
Expertise in digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce into a seamless customer journey. Ensures that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience.

Requirements

• 7-10+ years of program /project management experience, specifically with a minimum of 3 years direct QSR industry experience or multi‑unit restaurant operations oversight.
• Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments.
• Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations.
• Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis.
• Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments.

Nice To Haves

• Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.

Responsibilities

• Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement. Clients may be external or internal.
• PMs are responsible for the translation of the client's complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results.
• Drive operational excellence across franchise and multi‑unit environments by optimizing site development, scalable standards, workflow efficiency, and speed of service.
• Apply strong business acumen through budgeting, labor planning, cost control, and ROI evaluation to enhance profitability and competitive positioning.
• Lead cross‑functional and franchisee partnerships to implement digital innovations, improve throughput and guest experience, and ensure consistent execution of new initiatives.
• Manage multi‑phase, high‑impact projects aligned with QSR operational standards, coordinating across operations, marketing, supply chain, and technology for measurable results.
• Improve QSR efficiency and customer experience by modernizing digital systems (POS, KMS, mobile, loyalty, automation), optimizing workflows and store design, and supporting menu, pricing, and SKU‑mix initiatives.
• Partner with cross‑functional teams and franchise operators to ensure consistent execution across sites, supporting pilots, new store development, operational audits, and readiness for scalable growth.
• Use data, guest insights, and KPIs (sales lift, labor efficiency, digital adoption, food costs, uptime) to guide decision‑making, build business cases, and evaluate ROI for operational and digital investments.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed