Business Architect - QSR Industry - Commerce & Omni Channel Domain

Capgemini • Atlanta, GA

8d

About The Position

The Business Architect – QSR Industry Expert plays a key role in shaping how business strategy, capabilities, and technology come together to enable modern Quick Service Restaurant (QSR) operations. As part of the Business Technology Architecture (BTA) discipline, this role helps define business capability models, operating constructs, and architecture frameworks that guide product, technology, and operations teams.
This position supports senior architects by contributing to the creation of reference architectures, capability maps, business process models, and solution designs across restaurant, digital, and enterprise systems. The Business Architect collaborates closely with product teams, engineers, restaurant technology specialists, and functional leaders to ensure the end‑to-end customer journey and operational model are coherent, scalable, and aligned to business strategy.
Experience across digital (e‑commerce, mobile, loyalty, marketplaces) and physical (POS, KDS, in‑store) commerce is essential, ensuring that customer interactions, transactions, and operational flows are consistent across all channels.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• 7–10 years of experience in solution architecture, systems engineering, business architecture, software design, or restaurant/retail technology roles.
• Strong understanding of QSR, retail, or hospitality operating models and technologies (POS, ordering, payments, BOH, loyalty).
• Hands‑on knowledge of cloud platforms (Azure/AWS/GCP), integrations, APIs, and modern architectural patterns.
• Ability to translate business requirements into capability models, process flows, and solution designs.
• Strong analytical, communication, and documentation skills with the ability to work across technical and non‑technical stakeholder groups.

Nice To Haves

• Familiarity with business architecture or enterprise architecture frameworks (Capgemini Architecture Method, TOGAF, IAF, or similar) is a plus.
• Curiosity, learning agility, and a desire to grow into broader architecture leadership responsibilities.

Responsibilities

• Work with external or internal clients to build a holistic view of business strategy, capabilities, services, governance, organizational domains, and key business processes.
• Lead or contribute to the development of capability maps, value streams, and process models for QSR restaurant and digital operations.
• Contribute to enterprise and domain architectures for restaurant systems, digital ordering platforms, and back‑office QSR technologies.
• Participate in architecture and design reviews for major projects and feature sets.
• Support architecture across key QSR systems including POS, KDS, BOH, Kiosk, drive‑thru technologies, mobile ordering, loyalty, CRM, and payment systems.
• Evaluate restaurant and digital technologies for functional fit, scalability, reliability, and interoperability.
• Ensure consistent design patterns and experience flows across digital, in‑store, and off‑premise channels.
• Collaborate with senior architects to define architecture guidelines, integration patterns, and governance processes.
• Support delivery teams during design, build, integration, testing, and deployment to ensure the solution aligns with intended architecture.
• Assist in troubleshooting architecture or integration issues and ensure design decisions uphold quality and best practices.
• Ensures SRE and observability strategies align with enterprise architecture standards, cloud strategy, and DevSecOps operating model.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level