Business Technology Enterprise Architect - QSR Industry - Commerce & Omni Channel Domain

Capgemini • Dallas, TX

8d

About The Position

QSR Industry Enterprise Architect (Business Technology Architect) is a strategic technology leader responsible for defining, designing, and governing the enterprise architecture that enables QSR operations and omni-channel commerce. This role partners closely with Digital, Restaurant Technology, Operations, Supply Chain, HR, Finance, Marketing and Security teams to ensure the enterprise ecosystem supports speed, scalability, efficiency, resilience, and best-in-class guest and team member experiences. Expertise in combining digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce into a seamless customer journey. Ensures that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).
• 12+ years in enterprise architecture, solution architecture, or technology leadership, ideally within QSR, retail, hospitality, or consumer-facing operational technology environments.
• Demonstrated expertise across restaurant and commerce systems (POS, KDS, BOH, ordering, loyalty, payments, delivery integrations).
• Experience with QSR Hardware including Kiosk, POS, Printers
• Strong knowledge of cloud platforms (Azure/AWS/GCP), integration architectures, APIs, microservices, event-driven patterns, and data architecture.
• Experience establishing architecture governance, standards, and roadmaps; ability to influence adoption across engineering and product teams.
• Proven leadership of architecture teams or cross-functional technical initiatives across multiple workstreams.
• Excellent communication, executive stakeholder management, and ability to connect technology choices to measurable business outcomes.
• Ability to influence decision makers and drive delivery

Responsibilities

• Managing Enterprise Architect (Business Technology Architect) – Design, deliver and manage complete enterprise architecture solutions, including capability-based roadmaps, target-state architectures, reference architectures, and governance.
• Demonstrate leadership across the architect community and show a passion for technology, business outcomes, and pragmatic execution.
• Translates business outcomes (uptime, order accuracy, speed of service, brand trust, revenue protection) into reliability and observability architectural requirements.
• Work as a stream lead at CIO/CTO level for an internal or external client.
• Lead Capgemini operations relating to market development and/or service delivery excellence.
• Own enterprise architecture strategy and roadmap for QSR restaurant and digital ecosystems, aligned to business priorities, growth plans, and operational realities (speed of service, reliability, throughput).
• Define architecture standards and governance including reference architectures, patterns, principles, and review processes to ensure scalable, secure, and resilient solutions.
• Proven ability to apply an architectural framework to an enterprise.
• Establishes service reliability principles (availability, latency, scalability, resiliency) aligned to QSR operational realities such as peak hours, promotions, and regional variability.
• Act as trusted advisor to CIO/CTO leaders, product owners, and operations executives; translate architecture decisions into business outcomes, risks, and trade-offs.
• Lead vendor architecture assessments and RFP support including solution evaluation criteria, target-state alignment, and integration/security considerations

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level