Senior Program Manager - QSR Industry - Commerce & Omni Channel Domain

Capgemini • Dallas, TX

1d

About The Position

We are seeking an experienced Program Manager with deep expertise in the Quick Service Restaurant (QSR) industry. This role is responsible for driving multi‑workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations.
Expertise in digital (e-commerce, mobile, marketplaces) and physical (POS, in-store) commerce into a seamless customer journey. Ensures that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience.

Requirements

• 12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight.
• Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments.
• Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations.
• Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self‑service experiences.
• Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis.
• Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments.

Nice To Haves

• Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
• Strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast-paced, high‑volume restaurant environments where speed, consistency, and scalability are essential.

Responsibilities

• Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement. Clients may be external or internal.
• Demonstrate strong capability in franchise and multi‑unit operations, with experience in site development, supervision methods, real‑estate strategy, and scalable operational standards across locations.
• Partner effectively with franchisees and operations teams to drive aligned adoption and sustainment.
• Implement digital and operational innovations aligned with modern QSR trends, including mobile ordering, automation, kitchen technology, and personalization.
• Translate business objectives into structured program plans tailored to QSR requirements such as speed of service, standardized workflows, and high‑volume throughput.
• Drive efficiency improvements across restaurant operations using proven QSR best practices such as optimized kitchen layouts, simplified menus, and streamlined workflows.
• Oversee implementation of digital menu boards, POS enhancements, KMS technologies, automation solutions, and analytics frameworks supporting predictive labor, inventory, and menu performance.
• Partner with culinary, marketing, and operations leaders to drive data‑driven menu optimization, product launches, and value engineering.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed