Senior Program Manager
About The Position
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Creation Technologies Program Manager (PM) is a highly experienced professional responsible for leading complex customer accounts and programs, regardless of size or complexity. This role serves as a key leader within the organization, driving strategic initiatives, influencing operational outcomes, and championing customer success. The PM mentors junior team members and plays a pivotal role in aligning business unit (BU) strategies with customer goals.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 6+ years of progressive electronic manufacturing services (EMS) or relevant industry experience, with a proven track record of success in managing complex programs.
- Advanced understanding of program management principles, including New Product Introduction (NPI), lean techniques, and Six Sigma.
- Strong expertise in financial forecasting, budgeting, and variance analysis.
- Exceptional leadership, mentoring, and communication skills, with the ability to influence at all organizational levels.
- Advanced proficiency in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) and Enterprise Resource Planning (ERP) systems.
Nice To Haves
- Certified Six Sigma Green Belt preferred.
Responsibilities
- Leads high-profile programs, aligning strategic goals with customer requirements and operational capabilities.
- Oversees program metrics such as revenue, on-time delivery, and material excess, driving continuous improvements.
- Fosters collaboration across CFTs and business units, engaging stakeholders at all organizational levels.
- Champions systemic improvements, leveraging expertise in operational targets and owns CFT budget planning and material forecasting, addressing Profit and Loss (P&L) variances and driving cost optimization strategies.
- Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
- Management of process validations such as: Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ).
- Leads program quoting and re-quoting activities, ensuring accurate forecasting and profitability.
- Implements corrective actions for quality issues, working with technical teams to identify root causes.
- Proactively anticipates risks, creating mitigation plans for high-impact scenarios.
- Serves as the primary advocate for customer success, ensuring alignment between customer goals and organizational objectives.
- Leads customer business reviews, presenting performance data and strategic recommendations.
- Mentors Program Managers and CFT members, fostering a culture of collaboration and continuous improvement.
- Designs and facilitates training programs for program management professionals.
- Leads and influences strategic initiatives at the BU level, aligning resources to achieve long-term objectives.
- Develops and manages programs to improve service delivery and customer satisfaction.
- US Citizen or lawful permanent resident or a protected individual under the Immigration and Naturalization Act is required
- Travel as required (up to 10%).
- Other duties and responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
