Senior Program Manager, Talent Operations

Zoox • Foster City, CA

4d

About The Position

Zoox is looking for a highly organized Talent Operations Program Manager to join our Talent team. This person will own the structured interviewing system end-to-end (content, training, calibration, quality, governance, and adoption). They will also be the single-threaded driver for knowledge management and select operational programs that directly increase hiring quality and speed for Zoox.

Requirements

• Structured interviewing & interviewer enablement expertise: Proven experience designing and scaling structured interviewing programs (competencies, rubrics, scorecards, question banks), plus building and delivering hiring manager/interviewer training, calibration, and/or certification programs that measurably improve interview quality and consistency.
• Program management and cross-functional execution: Demonstrated ability to scope ambiguous people programs, build project plans, manage stakeholders, and drive adoption across TA leaders, hiring managers, and partners (e.g., L&D, People Analytics/Science, Legal/Compliance), with clear metrics and exec-ready updates.
• Knowledge management & communications ownership: Track record creating and maintaining a single source of truth (playbooks, toolkits, process docs, templates) with governance, audit cadence, and change management communications that increase self-serve and reduce churn/confusion.
• Operational excellence & process improvement: Experience diagnosing workflow breakdowns across the hiring lifecycle, designing scalable process improvements, and implementing lightweight automations/templates that improve speed, quality, and compliance—backed by data and measured impact.
• Recruiter & sourcer enablement (adjacent to interview quality): Experience enabling recruiters/sourcers through training, playbooks, and process/tool fluency—specifically improving intake quality, scorecard usage, candidate evaluation rigor, and consistent execution of structured hiring practices.Demonstrated ability to drive behavior change at scale (exec comms, manager enablement, stakeholder mapping, office hours, reinforcement loops), with measurable adoption outcomes (e.g., scorecard completion, training attendance, reduced variance in debrief quality).
• Systems fluency (ATS/CRM + analytics): Power-user capability in ATS/CRM workflows and reporting (e.g., Lever/Gem + Sheets/Looker/Workday), translating process needs into system requirements and measuring adoption/quality without being a systems admin.
• Scaling in high-growth environments: Experience operating in fast-moving, ambiguous orgs—building repeatable programs, driving change management, and establishing governance while keeping stakeholders aligned and accountable.

Responsibilities

• You will own and scale Zoox’s structured interviewing and interviewer enablement system—building the standards, toolkits, training, calibration, and governance that drive consistent, high-quality hiring decisions.
• You will create and maintain interview content at scale (competencies, rubrics, scorecards, question banks, and role-specific guides), ensuring interview loops are clear, repeatable, and easy for teams to execute.
• You will operate an interview quality program—tracking adoption and loop health, identifying breakdowns, and driving targeted interventions with TA leaders and hiring managers to improve decision quality and candidate experience.
• You will own Talent Operations knowledge management and communications—maintaining the single source of truth (playbooks, templates, process documentation) and leading change management for process and tooling updates.
• You will partner across TA and key stakeholders to deliver process improvement initiatives that increase consistency, speed, and accountability across the hiring lifecycle—helping Zoox scale teams that directly power our autonomous mobility mission.

Benefits

• paid time off (e.g. sick leave, vacation, bereavement)
• unpaid time off
• Zoox Stock Appreciation Rights
• Amazon RSUs
• health insurance
• long-term care insurance
• long-term and short-term disability insurance
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees