Senior Program Manager, SSD Launch

Amazon • Nashville, TN

1d

About The Position

Amazon NA Launch & Expansion is looking for a Program Manager with a strong
delivery record and proven project management experience to own strategic,
tactical, cross-functional projects and programs within the Sub Same Day (SSD)
network. These roles require scoping and creating project plans, developing
processes, coordinating and driving execution, and communicating to senior
management on status, risks and process/product changes. Cross-team
coordination, project management and executive presentation skills are
essential. Attention to detail is paramount as you will be balancing multiple
priorities and coordinating across multiple levels of leadership.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations
• Work directly with internal providers, customers, and partner teams to craft and deliver scalable solutions
• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery
• Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate
• Influence design and development of strategic processes
• Innovate to improve processes and continuously remove cost from our launches and operation
• Work with program managers and business leaders to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellence

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level