Program Manager, SSD Expansions, North America Last Mile Launch and Expansions

Amazon • Nashville, TN

20d

About The Position

Are you looking for a new challenge in a fast-paced, innovative company, on a
rapidly growing team? If so, come make history with the Sub Same Day (SSD)
Expansions team.

The SSD Team increases the speed of delivery for customers in Urban areas and is
responsible for the acquisition, construction and management of all facilities
within the Sub Same Day program. We are looking for a program manager to join
our SSD Expansions Team who will develop and manage a cross-functional process
to identify and validate perspective new buildings or land options, think big to
anticipate and work around potential blockers, and deliver site selections for
new building launches.

For this role, we are looking for Program Manager with strong capacity
management, network planning and proven project management experience to own
both strategic and tactical real estate expansion projects and programs. This
role requires scoping and creating project plans, developing and scaling
processes, coordinating and driving execution, and communicating to
cross-functional senior management on status, risks and process/product changes.
Cross-team collaboration, project management and executive presentation skills
are essential.

We’re driving the key pillars of increased speed and wider coverage for the
future of supply chain and enabling faster customer delivery for a wider range
of products across the U.S. If you are seeking a fast-paced environment where
you can drive innovation and execute on multi-million-dollar expansion deals,
this is your opportunity. Come work on the Amazon Worldwide Engineering and
Innovation team!

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Roadmap early pre-lifecycle process for capacity planning and network expansion
• Manage full lifecycle of the real estate expansion process from business requirement to lease signing through cross-functional partnerships across Transactions, Legal, Capacity Planning, Operations, and Pre-Construction, among others
• Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver new fulfillment locations
• Drive program objectives, analyze data and drive quantifiable improvements
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, and scaling factors
• Partner with cross-functional teams to source, allocate, and coordinate resources
• Partner with customers, internal/external teams, and engineering teams to determine project prioritization
• Identify gaps between teams, processes and systems, helping teams reduce inefficiencies
• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
• Develop, implement, and track KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed