Senior Program Manager - NA & EMEA Training Delivery

Veeva Systems•Boston, MA

34d•$100,000 - $140,000•Remote

About The Position

We're looking for a strategic and experienced Senior Program Manager to lead training delivery programs across North America and Europe. In this highly visible role, you'll serve as the central hub for regional training operations, ensuring our global education programs are impactful, high quality, and aligned with Veeva's business goals. Reporting to the Director of Training Delivery, you'll partner closely with instructors, curriculum developers, operations, and other program managers within the Education Services organization. Together, you'll strengthen and standardize how we plan, deliver, and evaluate training programs, helping teams scale excellence globally. The ideal candidate combines a passion for learning with strong program management expertise, analytical thinking, and a drive for operational excellence. You're comfortable managing complex initiatives, aligning cross-functional teams, and using data to guide decisions and continuous improvement.

Requirements

Bachelor's degree in Business, Education, HR, or related field (Master's preferred).
5+ years of overall experience; 2+ years experience managing training programs or similar initiatives, ideally within a high-growth SaaS or technology company.
Proven experience managing the full lifecycle of corporate or SaaS training programs from design through delivery and evaluation.
Strong understanding of adult learning principles and instructional design methodologies, including experience applying them in academic or professional teaching environments.
Excellent project management and organizational skills, with a demonstrated ability to manage multiple initiatives and stakeholders.
Skilled in data analysis and reporting; able to translate metrics into actionable insights.
Experience with Learning Management Systems (LMS) and learning technologies.
Strong written and verbal communication skills, with the ability to influence and collaborate across levels and functions.
Strategic, proactive, and comfortable driving process improvement in a fast-paced environment.

Responsibilities

Serve as the lead program manager for all NA/EU training delivery programs, including course onboarding, training quality assessment, and feedback analysis, from planning to evaluation.
Partner with Curriculum Development, Operations, and Certification teams to ensure timely, high-quality delivery that meets business objectives.
Collaborate with the Release Program Manager to integrate new product releases and updates into the training curriculum.
Maintain visibility into regional delivery calendars, ensuring coordination and consistency across teams.
Communicate key program updates, milestones, and results to stakeholders and leadership.
Act as the liaison between Training Delivery and Curriculum Development to ensure course content is accurate, current, and aligned to learning outcomes.
Partner with the operations team to optimize the learner experience in the Learning Management System (LMS) and on the customer training website.
Identify opportunities to improve operational efficiency and automate manual processes within scheduling, logistics, and reporting workflows.
Support resource allocation, instructor readiness, and scheduling to ensure successful delivery of training programs across regions.
Contribute to content governance by managing update cycles and maintaining alignment between global and regional delivery teams.
Design and manage systems for collecting and analyzing feedback from learners and instructors.
Track and report on key performance indicators (KPIs) for instructors, courses, and programs, ensuring metrics are actionable and visible to leadership.
Use data to assess program effectiveness, identify trends, and recommend improvements to content, delivery methods, or operations.
Provide data-driven insights to curriculum developers to enhance course design and learner outcomes
Stay informed on learning and development best practices, bringing forward innovative ideas to continuously improve delivery and impact.