Senior Professional, Stars & Clinical Marketing

Humana

11h • Hybrid

About The Position

Join a world-class marketing organization at Humana, a $100+ billion, Fortune 50 healthcare leader, dedicated to improving the health and well-being of vulnerable populations including seniors, people with disabilities, and lower-income Americans. Humana aims to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated services, innovative technology, and data-driven solutions. This role, Senior Professional, Stars & Clinical Marketing, supports the development and execution of member marketing initiatives to improve Stars performance and clinical outcomes. The position acts as a key day-to-day operator for Stars and clinical engagement, partnering with the AVP and team Leads to translate priorities into clear plans, coordinate delivery, and track progress through strong measurement and follow-through. It leverages Humana’s marketing organization to drive health quality outcomes, benefiting both member health and Humana’s financial future. This role is suited for a marketer who thrives on turning complex business needs into organized plans, maintaining robust campaign operations, and using data for decision-making. Success requires comfort with ambiguity, frequent change, a proactive problem-solving approach, and a growth mindset. Reporting to the AVP, Stars & Clinical Marketing, this position supports the AVP and the team in advancing priorities across the member engagement portfolio, collaborating closely with the broader Marketing organization and other company operators to ensure efforts are organized, measurable, and effectively executed to help members achieve their best health.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Public Health, or a related field (or equivalent work experience)
• 3+ years of experience in marketing, consulting, program management, analytics, or a related role delivering cross-functional work in a matrixed environment
• Demonstrated ability to drive work through collaboration and influence—coordinating stakeholders, maintaining action plans, and supporting delivery of shared outcomes
• Ability to manage components of cross-functional initiatives from intake and planning through execution and measurement, with guidance as needed
• Campaign/program operations experience, including trackers, timelines, and dependency/risk logs
• Strong stakeholder management skills, including comfort aligning partners, surfacing risks/tradeoffs, and navigating review/approval processes
• Strong analytical skills; ability to build scorecards/readouts, maintain trackers, and translate data into clear next steps
• Excellent written and verbal communication skills, including the ability to create clear briefs, synthesize input, and deliver concise updates and performance readouts
• Comfort with ambiguity and frequent change; able to flex between strategy and execution and adjust plans as priorities evolve

Nice To Haves

• Experience in Medicare Advantage, healthcare services, or health plan marketing
• Experience supporting Stars- and/or clinical-related engagement work
• Experience with marketing measurement, reporting, or analytics (e.g., building scorecards, interpreting campaign performance, or supporting test-and-learn)
• Experience working in a regulated environment and navigating legal/compliance review processes for marketing communications
• Experience partnering with quality/clinical/operations stakeholders to turn business priorities into member engagement campaigns

Responsibilities

• Support execution of Stars and clinical campaigns from intake through launch, measurement, and optimization (briefs, timelines, deliverables)
• Own campaign operations and tracking (status, dependencies, risks, approvals) and maintain integrated trackers and team cadence
• Support AVP/Leads by gathering requirements, drafting briefs, documenting decisions, and tracking next steps with Stars and select clinical partners
• Coordinate with the Hive and vendors on creative/collateral: request intake, feedback consolidation, compliance support, and on-time delivery
• Set up measurement with analytics (KPIs, tracking, cadence); maintain scorecards/readouts, validate inputs, and surface trends/opportunities
• Prepare governance updates, capture decisions/action items, and follow up on commitments; coordinate inputs for personalization/NBA as needed
• Coordinate touchpoint alignment across Stars & Clinical Marketing and partners (calendars, journeys, channel plans) to reduce abrasion
• Document learnings and maintain templates/playbooks (briefs, QA checklists, timelines); recommend process improvements to strengthen outreach

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees