Senior Professional Services Project Manager

Cloudflare•San Francisco, CA

About The Position

We are seeking a highly motivated and experienced Project Manager for our Professional Services team, responsible for leading the management and execution of the migration and implementation of Cloudflare solutions. This role requires a strong focus on project management, customer satisfaction, on time completion of projects, leading the team that provide technical consulting, implementation, and support services to customers. The ideal candidate should have a strong background in professional services, SaaS industry experience, program/project management, and customer relationship management. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Requirements

Strong communication, interpersonal, teamwork, and organisational skills with superior verbal and written communication skills
Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritise multiple functions and tasks and manage work time efficiently
Self-directed, detail-oriented problem-solver with a burning desire to contribute to the organization's reputation and success
Strong analytical skills including data analysis and presentation
Strong project management skills that can help identify and solve problems quickly with minimal management guidance.
Leadership skills that help you lead the Project without help or support from other members of the team.
Ability to manage several competing priorities and stakeholders while building excellent cross-functional relationships.
Ability to engage up and down the organization (including SVP+) with confidence, poise, and gravitas.
Highly organised and self-motivated to create and execute Project deliverables.
Comfort in the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
Strong attention to detail and craftsmanship, with a knack for prioritisation and scoping
Excellence in developing processes to enable teams to fulfil relevant needs and deliverables.
Exceptional written and interpersonal communication skills.
Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
Must be highly organised and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
Fluency in English (written and oral) is a must.

Nice To Haves

Fluency in one or more additional regional languages is a plus.

Responsibilities

Project manage a team of professionals that provide technical consulting, implementation, and support services to customers.
Establish and maintain relationships with key customers, partners, and vendors to drive customer satisfaction.
Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet customer expectations.
Develop and implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery.
Support development of proposals for Services engagements from inception through delivery for new and upgraded services
Resolving conflict between the proposal team and other organisational units in a satisfactory manner, including engaging management as necessary
Collaborate with internal and external stakeholders to ensure a seamless project delivery.
Collect feedback and document lessons learned from completed engagements for continuous improvement.
This role will be responsible for adding efficiency to our operations and enabling us to move faster and more efficiently
Creating internal guides and external customer-facing assets that support successful Project execution.
Developing and delivering change management planning in support of new processes and frameworks.
Gathering valuable feedback from Executives and Account Teams that drives continuous improvement
Understanding and demonstrating your ability to successfully launch Projects at scale, with minimal hands-on guidance, that serves both our growing CS team as well as a large global customer base.