Senior Product Manager

Humana

11d•Remote

About The Position

Become a part of our caring community and help us put health first The Senior Product Manager Conceives of, develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Product Manager develops, delivers, and manages products for customer use. The Senior Product Manager work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Product Manager Leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes. Key Responsibilities: Lead large-scale product efforts focused on improving claims processing and related systems, ensuring these efforts support Humana’s strategic goals. Serve as Epic Owner as needed, orchestrating cross-functional teams (including business, IT, and operational partners) through the full delivery lifecycle. This includes discovery, requirements definition, prioritization, solution design, delivery, and measurable value realization, especially when navigating complex, high-volume claims environments. Partner closely with architecture, operations, compliance, and data teams to identify dependencies, mitigate risks, and ensure robust integration and data flows, anticipating downstream and upstream impacts. Drive and facilitate multi-disciplinary stakeholder collaboration to define, prioritize, and deliver on Epics and high-value product features. This includes leading solutioning sessions and balancing competing priorities across Medicare, Medicaid lines of business. Serve as a key decision-maker and thought leader in agile portfolio events, including PI planning, backlog refinement, and cross-portfolio prioritization, ensuring optimal sequencing and resourcing for complex claims and adjudication projects. Maintain rigorous compliance with all Humana processes, including Lean Portfolio Management and the SAFe framework, with special attention to privacy, security, and regulatory requirements in claims processing. Act as an escalation point for critical delivery blockers or integration issues, partnering with IT and business leaders to drive rapid resolution. Support change management and communication strategies, including engagement with provider networks and external partners impacted by changes in claims adjudication systems. Use your skills to make an impact

Requirements

Minimum 8 years of senior product management experience within large, matrixed organizations
Minimum 5 years of experience working with large-scale claims platforms, specifically working with Medicare/Medicaid claims
Advanced expertise in agile methodologies, including SAFe, with a demonstrated ability to operate effectively at both strategic (portfolio/epic) and tactical (feature/story) levels
Strong working knowledge of enterprise agile planning tools such as Jira Align, with the ability to manage and report on multi-initiative portfolios
Proven leadership in cross-functional environments, with outstanding communication, stakeholder engagement, and negotiation skills, including executive-level presentation experience
Demonstrated ability to navigate and resolve complex dependencies, integration challenges, and regulatory requirements in a high-stakes delivery environment
Experience supporting change management and provider communications for large-scale operational and technology transitions
At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Nice To Haves

Undergraduate degree
Healthcare or managed care experience
SAFe Agile certification

Responsibilities

Lead large-scale product efforts focused on improving claims processing and related systems, ensuring these efforts support Humana’s strategic goals.
Serve as Epic Owner as needed, orchestrating cross-functional teams (including business, IT, and operational partners) through the full delivery lifecycle.
Partner closely with architecture, operations, compliance, and data teams to identify dependencies, mitigate risks, and ensure robust integration and data flows, anticipating downstream and upstream impacts.
Drive and facilitate multi-disciplinary stakeholder collaboration to define, prioritize, and deliver on Epics and high-value product features.
Serve as a key decision-maker and thought leader in agile portfolio events, including PI planning, backlog refinement, and cross-portfolio prioritization, ensuring optimal sequencing and resourcing for complex claims and adjudication projects.
Maintain rigorous compliance with all Humana processes, including Lean Portfolio Management and the SAFe framework, with special attention to privacy, security, and regulatory requirements in claims processing.
Act as an escalation point for critical delivery blockers or integration issues, partnering with IT and business leaders to drive rapid resolution.
Support change management and communication strategies, including engagement with provider networks and external partners impacted by changes in claims adjudication systems.

Benefits

Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume