Senior Product Manager

nCino, Inc.•Wilmington, NC

17h

About The Position

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Senior Product Manager on nCino's consumer lending product group, you'll lead the implementation process of a client’s products and services. In this role, you'll own the vision and roadmap for customer-facing lending workflows that sit at the intersection of a bank's digital front end and its core operations. You'll partner closely with product designers, engineers, compliance, and sales to uncover priorities, validate what the market needs, and determine what's feasible to build. nCino is committed to the full inclusion of all qualified individuals and believes that the diversity of its team is instrumental to its success. They strive to create workplaces where employees are empowered to bring their authentic selves to work, fostering innovation through curious minds and bold ideas. The nCino Platform has revolutionized how financial institutions operate, helping over 2,700 customers worldwide enhance strategic decision-making, improve risk management, and elevate customer satisfaction through best-in-class intelligent solutions. Recognized as a Great Place to Work and a top workplace in fintech, nCino is powering a new era of banking with data, AI, automation, and the ingenuity of its teams.

Requirements

Bachelor’s Degree in Computer Science or a related field with 5+ years of experience/proficiency or a combination of education and experience
Experience in presenting to multiple layers of a company, including executives
Strong understanding of software development processes, technologies, and methodologies.
Experience being involved in the sales cycle and conducting customer interviews
Outstanding written and oral communication skills
Proven ability to plan and deliver products in an agile environment
Demonstrable ability to gather and transform product feedback into actionable requirements
Travel Requirements - <10%

Nice To Haves

Advanced knowledge of Agile principles
Advanced knowledge of the commercial, small business banking, treasury, consumer space in relation to both processes and regulations
Experience with loan origination software/technology
Background in consumer lending, digital experience, or customer-facing financial products

Responsibilities

Own the roadmap. Identify next highest priority problems to solve
Validate the roadmap with customers.
Take output from junior product team members' research to advance the planning
Represent the Product vision for your feature/feature set in planning sessions with Design and Architecture/Eng
Be involved in key milestones.
Major stakeholder in sprint reviews and weekly demos
Lead customer-facing Early Adopter conversations.
Develop strategic launch plan with cross-functional team
Help junior product team members' interpret success metrics, work with customer awareness
Lead conversations with customers in all segments about the value of your feature(s) in how they solve business problems as well as the vision and roadmap for the overall experience this feature connects to and how that will further add value to our customers.
Handle objections through your deep knowledge of how other customers use the feature or have adjusted their business process to gain value
Leverage AI and machine learning capabilities to enhance product decision-making, identify customer behavior patterns, forecast trends, and uncover unmet needs.
Apply AI-powered analytics to validate product assumptions, track adoption, and surface opportunities for improvement.
Collaborate with engineering to explore and integrate AI/ML features that add value to the customer experience while staying informed on emerging technologies and their potential application across the product lifecycle.