Senior Product Manager

Wingstop Global Support Center Careers

11h

About The Position

The International Technology team is looking for a Senior Product Manager to build and manage technology systems and deployments across Wingstop’s current and future international markets. Working with the International team and with other Technology team members (Solutioning, Project Management, Infrastructure, Information Security, Privacy, BI), and Wingstop franchisees, you will define product components, roadmap, success criteria, and lifecycle and drive towards global unification and standardization. This role partners cross-functionally with Operations, Development, Supply Chain, Legal, Marketing, and 3rd party tech vendors to define business capabilities and evaluate product impact. Clear communication and prioritization are critical, as is a proactive, flexible, and detail-oriented style. Additionally, you will be responsible for leading new region/market entries and other innovative projects as part of a taskforce which includes a Solution Engineer and technical Project Manager. Projects will vary depending on business priorities.

Requirements

5-8 years of experience in product management working for companies with international footprint
3+ years of physical retail or restaurant experience preferred
Deep experience in API integrations, commerce technologies, and marketing technologies
Experience in enabling data transfer consistency across diverse solutions highly preferred
Customer-experience acumen with deep knowledge of user experience testing practices
Metrics centric with deep experience in KPI formation and metrics reporting
Routine need to shift priorities among simultaneous projects, while upholding quality and sense of urgency
Excellent reading and writing skills with ability to communicate clearly to all levels of management
Fluency in English, 2nd language preferred
Technical knowledge in MS Office (Excel, PowerPoint, Word) Power BI, Project Management software & ability to learn new applications
Ability to guide junior product managers on the team

Nice To Haves

3+ years of physical retail or restaurant experience preferred
Experience in enabling data transfer consistency across diverse solutions highly preferred
Fluency in English, 2nd language preferred

Responsibilities

Define & execute product vision and strategy with cross-functional and regional stakeholders, centering the user experience and competitive market research and designing for rapid scalability.
Strong ability to partner and influence cross-functionally and advanced ability to translate business needs into technology capabilities. Build coalitions and partnerships across all aspects of the business to garner support for product vision and strategy.
Identify & evaluate 3rd-party technology vendors and technology capabilities. Manage 3rd-party vendors to build out technology products using expertise in system integration to achieve experience parity and data accessibility across different solutions.
Devise & templatize measurable success metrics related to products. Create business case reporting for roadmap items.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave