Senior Product Manager - Therapist Growth

BetterHelp

10d•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Senior Product Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. BetterHelp is looking for an IC that is excellent at execution and has a passion for building and growing successful consumer (B2C) products. This individual will take start-to-finish responsibility on some of our highest impact projects which can include bringing to market new products and features, as well as optimizing our existing products to improve quality of the platform and accelerate growth. It is an exciting opportunity for someone who wants to work on interesting projects, is highly data fluent, excited about seeing the results/and the impact it can have all while making a difference in the lives of many people globally.

Requirements

Minimum of 4 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities.
Growth and experiments driven mindset with a proven ability to execute and deliver results.
Basic SQL knowledge to navigate and utilize BI tools effectively.
Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
Great eye for UX and understanding of its related metrics.
Excellent organizational and leadership skills, strong attention to detail, able to work independently.

Nice To Haves

Fundamental coding skills, with experience in building an app
Experience with marketplace-based business models
Experience with data-driven, personalization by segmentation
Good understanding of marketplace dynamics
Experience in both desktop and mobile environments

Responsibilities

Ensure a high standard of care by optimizing the therapist and client experience, focusing on therapy quality & client outcomes
Work cross functionally with other PMs to support marketplace engagement
Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality
Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
Partner with the design team, create a user experience that is both delightful and effective.
Perform UAT and functional QA to make sure we're launching only good stuff!
Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations) in order to (a) convert their insights into product improvements; and (b) to convey the performed changes to them and to make sure they are being integrated and used effectively.
Externally: Connect with all external stakeholders (members, providers, marketing channels, business partners, regulators) both inbound and outbound to make sure our product is meeting their needs and requirements.
Participate in setting the strategy and long-term direction for the organization.
Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
Own KPI's and be obsessed about them.
In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate