Senior Product Manager – Technical

Mastercard•O'fallon, MO

About The Position

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Product Manager – Technical Overview The Customer Access team is looking for a Senior Product Manager - Technical to drive the transformation of developer experience across Mastercard. This role will support the enablement of software engineers by improving documentation workflows, streamlining onboarding for internal products, and enhancing platform usability. The Specialist will collaborate across engineering, product, and technical writing teams to ensure developers can build, deploy, and operate high-quality software with speed and confidence. Role Product Management–Technical (PM-T) is a technical product management role that partners closely with customers, Technical Program Managers, Software Design Engineers, and User Experience teams. Defines and guides products—often technical—from conception to launch by bridging the technical and business worlds. Breaks down requirements into features and user stories, prioritizes the backlog, and defines acceptance criteria. Takes a long-term view, becoming domain experts beyond the scope of a single project. Provides engineering teams with a well-groomed backlog of features and user stories. Promotes reuse of product building blocks and drives continuous innovation for internal and external customers. Defines how new capabilities fit within the platform ecosystem and writes/prioritizes user stories to build new components. Surfaces commercialization opportunities for their building blocks and proposes ideas to product development teams for further advancement. In this role you will: Advocate for customers by engaging with them to understand their use cases, pain points, workflows, priorities, and daily tools. Understand the customer journey and user experience to help them efficiently develop, deploy, and scale applications across multiple platforms. Collaborate closely with engineering teams to deliver platform capabilities that meet internal and external customer needs. Identify and track key product metrics—usage, quality, satisfaction—to inform product

Requirements

Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems or equivalent combination of relevant experience and education.
Must possess excellent verbal and written communication skills
Strong understanding of software methodologies (i.e. functionality & limitations)
Requires little supervision
Developed leadership skills
High-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
High degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
Strong communication skills, both verbal and written, with strong relationship, collaborative and organization skills.
Ability to train/guide more junior resources.
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

Advocate for customers by engaging with them to understand their use cases, pain points, workflows, priorities, and daily tools.
Understand the customer journey and user experience to help them efficiently develop, deploy, and scale applications across multiple platforms.
Collaborate closely with engineering teams to deliver platform capabilities that meet internal and external customer needs.
Identify and track key product metrics—usage, quality, satisfaction—to inform product

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role.