Senior Product Manager - Technical, Ring

Amazon • Hawthorne, CA

8h

About The Position

At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers.

We are seeking a motivated and multi-talented Sr Product Manager - Tech who is passionate about building products with a strong emphasis on design, quality, performance and customer satisfaction. The individual will lead product development for our consumer facing products and lead end to end product development including hardware and software. Exact mix of software and hardware experience can be calibrated, you should apply if you have consumer facing experience and are a fast learner.

This role will be inherently cross-functional - this leader will work closely with engineering, product/program management, design, operations, finance, legal, business development, customer service, and executive teams to 1) bring products to market, 2) develop and grow business opportunities, and 3) enhance our existing products and features. A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

You will lead customer experience for one of our B2C products. You partner with product leaders, mobile leadership as well as engineering, legal, privacy, marketing and more to deliver delightful customer experiences. You will own the app features end to end and anticipate customer needs and plan for future features and improvements. You will advocate for customer experience and maintain strong ownership over customer experience.

Working with a rapidly growing team, you will quickly adapt to new developments and invent and simplify as we take on ambitious growth goals for our org!

At Amazon Ring, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers. Learn more at: https://w.amazon.com/bin/view/Key_for_Business/

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Nice To Haves

• Experience launching customer facing experiences
• Experience launching hardware products
• Experience working in a customer-facing environment
• Experience designing native mobile experiences (iOS, Android, and Kindle) and mobile-optimized websites

Responsibilities

• Lead the definition, design, development and launch of hardware products that delight customers
• Lead the development of the product strategy and vision supported by internal and external analysis
• Create buy-in for the product vision both internally and with key external partners
• Define creative, high quality, simple product roadmaps based on product strategy and vision
• Work closely and collaboratively with design and product teams from partner organizations
• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
• Manage backlog prioritization and trade-offs among customer feedback, performance, and operational support load
• Work closely with hardware and software engineering teams to deliver features to market
• Launch products to market by working with Marketing, public relations team, Sales, Finance and Operation teams
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level