Senior Product Manager, Strategic Partnership

Lucent Health Solutions LLC•Nashville, TN

31d

About The Position

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers. We are seeking a Sr. Product Manager-Strategic Partnership to join our Marketing & Product team in Nashville, TN. The Sr. Product Manager-Strategic Partnership, will report directly to the VP, Marketing & Strategy and will be responsible for leading collaborations with external partners to support the development of new solutions and enhancements to our existing product portfolio. This role encompasses relationship management and product management responsibilities with our strategic partners to ensure successful delivery of our products.

Requirements

7+ years of product development and management experience in healthcare administration, payer solutions, healthcare technology, clinical product or self-funded benefits.
Minimum 5 years of experience in vendor management.
Proven experience managing full product lifecycles, from strategy development to post-launch optimization.
Demonstrated ability to work cross-functionally with Sales, Marketing, IT, Operations, Finance and legal teams.
Data-driven mindset, with experience analyzing claims data, performance metrics, financial metrics and member engagement metrics.
Exceptional communication and leadership skills, capable of presenting to executives, clients, and industry stakeholders.
Bachelor's degree in business, healthcare administration, or a related field (MBA or advanced degree preferred).

Responsibilities

Own and manage relationships with multiple external strategic partners, including defining roles and responsibilities, setting communication cadence, establishing partnership goals, reviewing performance metrics, and resolving escalations.
Support the implementation and adoption of product development lifecycle methodologies, tools, templates and best practices.
Conduct in-depth market research, competitive analysis, and customer discovery to identify opportunities and trends in self-funded healthcare administration, cost containment and medical management solutions to inform the product pipeline.
Work closely with Sales and Marketing to develop compelling value propositions and positioning strategies that drive market adoption.
Support the development of a comprehensive product vision and roadmap that addresses the needs of TPAs, self-funded employers, and cost containment partners.
Lead the end-to-end product lifecycle, from ideation and development to launch and continuous enhancement for a portfolio of products and services.
Partner with IT team to define technical requirements, ensure seamless integrations, and enhance system capabilities.
Design and optimize solutions to improve the member experience, improve efficiency and deliver outcomes.
Stay informed of innovative solutions and opportunities to leverage AI and automation to improve quality, simplify the member experience, streamline processes and reduce administrative burdens.
Collaborate with Sales and Marketing teams to develop and execute go-to-market (GTM) strategies, create training materials, and produce sales enablement tools.
Coordinate with Operations teams to ensure smooth implementation and client onboarding for new products and features.
Support Business Development teams by providing product insights and participating in sales presentations to prospective clients.
Work with Legal, Finance and Operations to establish contracting frameworks and service-level agreements (SLAs).
Partner with IT and Data teams to develop business intelligence tools and analytics that support informed decision-making.
Conduct pilot programs and beta testing to validate product effectiveness and gather feedback before full-scale rollout.
Develop and maintain product performance dashboards to monitor key metrics such as claims savings and member engagement.
Establish feedback loops with clients and internal teams to identify areas for product improvement and innovation.
Work with Operations to address and resolve product-related service issues, ensuring high customer satisfaction.
Conduct regular business reviews and product retrospectives to assess performance and inform future roadmap planning.
Collaborate with Finance teams to define pricing strategies, perform ROI analyses, and project cost savings.
Stay abreast of industry regulations (e.g., HIPAA, ERISA, ACA, CMS guidelines) and emerging cost-containment models to ensure compliance and innovation.
Provide executive leadership with insights into product performance, competitive landscape, and emerging market opportunities.
Other duties as assigned