Senior Product Manager, Risk Evaluation & Delivery

Guardian Life Insurance • Boston, MA

2d

About The Position

As a Senior Product Manager, Risk Evaluation & Delivery, you will be responsible for defining and driving the product roadmap in alignment with the product vision and Objectives & Key Results. You will collaborate with Product Owners, Digital & Technology leaders, business owners, and key stakeholders to gather input and refine priorities. Your role will involve integrating usability studies, customer research, and data/AI standards into product requirements to ensure a customer driven, high impact, and compliant design. You will define and maintain end-to-end product journeys, identifying data input/output needs and aligning with value stream goals, while ensuring the customer experience meets standards set by the Customer Advocacy Center of Excellence. This role supports a portfolio of products that enable digital risk evaluation, underwriting decisioning, and the delivery and communication of underwriting outcomes across customer-facing and field-facing channels. You will Drive automation-enabled capabilities that support risk evaluation and underwriting decisioning, including the use of rules-based and workflow-driven solutions Ensure underwriting decisions and requirements are effectively communicated through intuitive digital customer-facing and field-facing experiences Partner with underwriting, operations, and technology teams to modernize and connect digital intake, decisioning, and delivery experiences across the underwriting lifecycle Identify and drive continuous improvement of business processes impacting product success Partner with business leaders and change management teams to define product business value, support messaging and customer outreach Define data input and output requirements for end-to-end product journeys, aligning with value stream and business goals Identify opportunities to refine business processes impacting product success, fostering a culture of continuous improvement based on data Collaborate with Value Stream Leaders (VSLs) to enhance business processes at the product level, utilizing AI and automation Work with Data/AI SMEs to ensure compliance with data and AI standards Partner with business leaders to establish product business value, support messaging, communication, and customer outreach Ensure organizational readiness and change management are aligned with product delivery timelines Identify, manage, and resolve dependencies and risks across teams and products Define, maintain, and track product-level OKRs, ensuring alignment with Value Stream OKRs

Requirements

• Bachelor’s degree or equivalent work experience
• A minimum of 10 years of experience in product management or a related field
• Experience supporting digital platforms in regulated or risk-based domains (e.g., underwriting, eligibility, decisioning, or compliance) preferred
• Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
• Strong knowledge of product journey mapping, business process improvement, and OKR management
• Experience working with cross-functional teams and managing complex projects
• Excellent communication and teamwork skills with the ability to influence others and work effectively
• Ability to manage multiple tasks and meet deadlines
• Product Vision
• Product Strategy
• Customer Advocacy
• Objectives and Key Results (OKR)
• Product Road Map

Responsibilities

• Defining and driving the product roadmap in alignment with the product vision and Objectives & Key Results
• Collaborating with Product Owners, Digital & Technology leaders, business owners, and key stakeholders to gather input and refine priorities
• Integrating usability studies, customer research, and data/AI standards into product requirements
• Defining and maintaining end-to-end product journeys, identifying data input/output needs and aligning with value stream goals
• Driving automation-enabled capabilities that support risk evaluation and underwriting decisioning
• Ensuring underwriting decisions and requirements are effectively communicated through intuitive digital customer-facing and field-facing experiences
• Partnering with underwriting, operations, and technology teams to modernize and connect digital intake, decisioning, and delivery experiences across the underwriting lifecycle
• Identifying and driving continuous improvement of business processes impacting product success
• Partnering with business leaders and change management teams to define product business value, support messaging and customer outreach
• Defining data input and output requirements for end-to-end product journeys, aligning with value stream and business goals
• Identifying opportunities to refine business processes impacting product success, fostering a culture of continuous improvement based on data
• Collaborating with Value Stream Leaders (VSLs) to enhance business processes at the product level, utilizing AI and automation
• Working with Data/AI SMEs to ensure compliance with data and AI standards
• Ensuring organizational readiness and change management are aligned with product delivery timelines
• Identifying, managing, and resolving dependencies and risks across teams and products
• Defining, maintaining, and tracking product-level OKRs, ensuring alignment with Value Stream OKRs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level