Senior Product Manager, Rewards (Contract)

Major League Baseball•New York, NY

1d•$70 - $84

About The Position

We are seeking a highly motivated and experienced Product or Program Manager to join our dynamic team to build MLB’s Rewards Platform. This critical role will be instrumental in shaping the future of fan engagement by delivering innovative features and capabilities for the clubs while working with leading-edge technology. This is not just a role; it's an opportunity to make a significant impact for our clubs and our fan experience.

Requirements

Bachelor's degree in Business, Computer Science, Engineering, or a related field. Master's degree preferred
7+ years of demonstrable experience in a Product Management or Program Management role, specifically managing complex technical projects/products, ideally within a platform or B2B/B2C environment
Exceptional and demonstrable project management skills, including proficiency with project management methodologies (e.g., Agile, Scrum) and tools (e.g., Jira, Asana)
Outstanding written and verbal communication skills. Proven ability to effectively communicate complex information to diverse audiences, from technical teams to executive leadership, and to create compelling presentations and documentation
Proven ability to influence and drive alignment cross-functionally without direct authority. You are a natural consensus-builder and negotiator, skilled at building strong relationships and inspiring collaboration
Demonstrated ability to translate business requirements into technical specifications and user stories
Analytical mindset with a strong ability to use data to inform decisions and measure success
Proactive, self-starter with a strong sense of ownership and accountability
Experience working on large-scale, enterprise-level platforms
Familiarity with A/B testing and experimentation methodologies
Experience with SQL and data analytics experience

Nice To Haves

Experience with rewards/loyalty programs, customer engagement strategies, or CRM systems is highly desirable

Responsibilities

End-to-End Project/Program Management
Own the entire lifecycle of rewards platform initiatives, from initial concept and requirements gathering through development, launch, and post-launch optimization. This includes defining MVP scope, creating detailed project plans, establishing timelines, and identifying/mitigating risks
Advanced Communication & Stakeholder Management
Serve as the central communication hub for all rewards platform initiatives. This requires exceptional written and verbal communication skills, capable of articulating complex technical concepts to non-technical stakeholders, crafting clear and concise documentation, and delivering impactful presentations to all levels of the organization, including executive leadership
Cross-Functional Influencing & Collaboration
Proactively build strong relationships and expertly influence cross-functional teams including engineering, design, marketing, operations, legal, and analytics. You will be adept at navigating diverse perspectives, building consensus, and driving alignment towards shared goals without direct authority
Requirements Definition & Prioritization
Translate business needs and customer insights into detailed product/program requirements, user stories, and acceptance criteria. Work closely with engineering and design to ensure clear understanding and successful implementation. Prioritize features and initiatives based on strategic impact, technical feasibility, and business value
Performance Monitoring & Optimization
Use data-driven insights to identify areas for Club program improvements and drive iterative enhancements
Problem Solving & Conflict Resolution
Proactively identify and resolve issues, roadblocks, and conflicts that may arise. Apply strong analytical and problem-solving skills to overcome challenges and keep initiatives on track