Senior Product Manager, Profiles Platform

Klaviyo • San Francisco, CA

1d • Hybrid

About The Position

The Profiles Platform team at Klaviyo owns the core customer data system, which serves as the foundation for all product experiences across the platform. This team is responsible for the storage, management, and serving of customer profile data, ensuring its accuracy, scalability, and usability for downstream products such as segmentation, flows, reporting, and analytics. Their work is crucial for making Klaviyo's platform intelligent and reliable at scale, covering aspects from data modeling and computed properties to enterprise-scale ingestion and global compliance. The company is seeking a Senior Product Manager to lead the strategy and roadmap for this Profiles Platform. In this high-impact platform role, the individual will define how customer profile data is structured, processed, and served, operating at the intersection of data infrastructure, computed data, and scalability. The goal is to ensure profile data remains trustworthy and performant as Klaviyo expands to more complex enterprise and global use cases, directly influencing nearly every product team and customer experience. This is a hybrid role requiring 3 days/week in the SF office; fully remote candidates will not be considered.

Requirements

• 6+ years of product management experience, ideally in platform, data infrastructure, or backend systems
• Experience working on data models, pipelines, or large-scale distributed systems
• Comfortable operating in highly technical environments and partnering closely with engineering
• Experience driving cross-team alignment across multiple stakeholders
• Ability to think in terms of systems and tradeoffs (scale, cost, performance, usability)
• Ability to balance long-term platform investments with short-term product needs
• Ability to communicate clearly and translate complex technical concepts into business impact

Nice To Haves

• Experience with customer data platforms (CDPs) or identity systems
• Familiarity with data modeling, event pipelines, or storage systems (e.g., KVS, streaming ingestion)
• Experience supporting enterprise-scale or high-volume systems
• Exposure to AI/analytics platforms that depend on structured customer data
• Experience with data residency, privacy, or compliance (e.g., GDPR, HIPAA)

Responsibilities

• Own the strategy and roadmap for Klaviyo’s core profile data system, including profile traits, transformations, and storage layers
• Serve as the product owner for the source of truth for customer data across the platform
• Partner closely with engineering to evolve profile data architecture and services at massive scale
• Collaborate with the Identity, Data, and Consent teams to ensure accurate and unified customer records
• Drive improvements in profile data quality, usability, and modeling for downstream consumers (segmentation, flows, analytics, AI)
• Enable enterprise and global expansion by supporting data residency, compliance, and regional infrastructure requirements
• Define and track key metrics around data quality, performance, and system efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees