Senior Product Manager, Process Transformation

WEX•Chicago, IL

23h

About The Position

About the Team/Role The Guardrails & Growth Systems team at WEX is responsible for managing risk across the organization, including financial crime, credit risk, and money movement safety. This team plays a critical role in ensuring compliance while enabling scalable business growth. As a Senior Product Manager, Process Transformation, you will own the end-to-end lifecycle of process automation initiatives, helping transform highly manual operational workflows into scalable, efficient systems. You will act as the key liaison between business stakeholders and engineering teams, driving robotic process automation (RPA) solutions that reduce cost, improve efficiency, and enable future innovation, including AI-driven automation. How you'll make an impact Own and manage the intake (ingestion) pipeline of automation opportunities across the business Partner with business stakeholders to define problem statements, requirements, and success metrics Translate business needs into technical requirements for engineering teams Lead end-to-end delivery of RPA initiatives, including requirements gathering, UAT, and implementation Analyze current-state processes and design future-state automated solutions Drive cost reduction and operational efficiency through automation of manual workflows Perform cost/benefit and ROI analysis for transformation initiatives Act as a strategic liaison between business, engineering, and operations teams Track and report on key performance metrics tied to automation success Experience you'll bring 5+ years of product management experience (or equivalent experience in transformation-focused roles) 2–3+ years of experience in process improvement, change management, or consulting Hands-on experience with robotic process automation (RPA) platforms Strong background in financial services, banking, or payments operations (e.g., collections, disputes, underwriting) Experience owning end-to-end process transformation initiatives Experience gathering requirements, managing UAT, and driving implementation Proven ability to work cross-functionally with both business stakeholders and engineering teams Strong communication skills with the ability to translate between technical and non-technical audiences Ability to operate autonomously and manage multiple initiatives simultaneously What will give you an edge Experience with UiPath or similar RPA platforms UiPath Business Professional Certification Background in large-scale financial operations or money movement systems Experience working in highly regulated environments (e.g., financial risk, compliance) Experience preparing organizations for AI or advanced automation solutions The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $125,300.00 - $154,100.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

5+ years of product management experience (or equivalent experience in transformation-focused roles)
2–3+ years of experience in process improvement, change management, or consulting
Hands-on experience with robotic process automation (RPA) platforms
Strong background in financial services, banking, or payments operations (e.g., collections, disputes, underwriting)
Experience owning end-to-end process transformation initiatives
Experience gathering requirements, managing UAT, and driving implementation
Proven ability to work cross-functionally with both business stakeholders and engineering teams
Strong communication skills with the ability to translate between technical and non-technical audiences
Ability to operate autonomously and manage multiple initiatives simultaneously

Nice To Haves

Experience with UiPath or similar RPA platforms
UiPath Business Professional Certification
Background in large-scale financial operations or money movement systems
Experience working in highly regulated environments (e.g., financial risk, compliance)
Experience preparing organizations for AI or advanced automation solutions

Responsibilities

Own and manage the intake (ingestion) pipeline of automation opportunities across the business
Partner with business stakeholders to define problem statements, requirements, and success metrics
Translate business needs into technical requirements for engineering teams
Lead end-to-end delivery of RPA initiatives, including requirements gathering, UAT, and implementation
Analyze current-state processes and design future-state automated solutions
Drive cost reduction and operational efficiency through automation of manual workflows
Perform cost/benefit and ROI analysis for transformation initiatives
Act as a strategic liaison between business, engineering, and operations teams
Track and report on key performance metrics tied to automation success