Senior Product Manager, Payer Products

Abridge•San Francisco, CA

About The Position

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. Abridge sits at the point of care and captures structured clinical data from every patient-clinician conversation in real-time: diagnoses, procedures, clinical history, treatment plans, and medical necessity narratives. This positions us uniquely to expand beyond clinical documentation into revenue cycle workflows where clinical data drives reimbursement. The current processes between payers and creates friction, administrative burden, delays in care, and worse experiences for patients and clinicians alike, and an “AI arms race” might only make it worse. We believe there’s a different path. We want build bridges between payers and providers—products that shift administrative work left to where the clinical decision happens, without turning clinicians into coders, to create fewer denials, faster reimbursement, reduced administrative costs, and better experiences for everyone involved. We need a strategic PM who can define, ship, and scale 0→1 products that unlock this vision. You’ll build deep partnerships with health system revenue cycle leaders and payers (expanding on our already-announced collaborations with the ecosystem), identify the right workflows to solve first, and create products that deliver measurable value while fitting seamlessly into clinical and operational workflows. You will shape one of these new products from day-1, defining what we build and in what order, build cross-functional alignment on roadmap + success metrics, and help establish Abridge as a trusted partner in bridging the payer-provider divide.

Requirements

5+ years of product management experience with expertise in B2B healthcare products, ideally in revenue cycle management, health IT, or adjacent domains.
Commercial fluency. You've worked closely with sales, partnerships, or BD on early-stage deals
Comfort with ambiguity. You're good at running discovery, forming hypotheses, and updating quickly when you're wrong.
Strong cross-functional credibility. You can talk to ML scientists about model outputs, to lawyers about data use agreements, and to a pharma VP about their clinical development pipeline.
Clear, direct communication. You write and speak well. You can take something complicated and make it simple without losing precision.

Nice To Haves

You have built products at the intersection of clinical workflows and financial/administrative operations.
You have direct experience shipping revenue cycle, billing, coding, or prior authorization products.
You understand payer policies, medical necessity criteria, and prior authorization workflows.
You have experience with Epic, Cerner, or other EHR billing and revenue cycle modules.
You have managed design partner relationships or early-stage enterprise pilots in healthcare.
You have experience building collaborative solutions that create value for multiple stakeholders with competing interests.

Responsibilities

Define product strategy and roadmap. Identify the workflows where Abridge’s clinical data creates defensible competitive advantage. Prioritize across different sets of opportunities based on buyer value, clinical workflow fit, and potential to build bridges between payers and providers rather than exacerbate adversarial dynamics.
Navigate complex clinical and operational workflows. Design product experiences that shift administrative work left to the point of care without creating clinician burden or turning clinicians into coders. Balance real-time intervention opportunities with operational batch workflows. Ensure deep integration with EHR, billing systems, and payer platforms.
Leverage domain expertise in healthcare data and/or revenue cycle management, e.g. the end-to-end claims lifecycle, payer policies, prior authorization requirements, and how clinical documentation connects to reimbursement. Understand incentive structures, where friction exists between payers and providers, and where collaboration creates mutual value.
Drive enterprise partnerships with both providers and payers. Partner closely with Abridge’s commercial leadership and the clinical and revenue cycle leadership at payers and health systems to understand pain points + operational impact, and validate product direction. Translate complex, sometimes competing stakeholder needs into clear product requirements that create value for all parties.
Ship 0→1 products that deliver measurable impact. Define and execute on MVP scope that proves value with design partners. Establish clear KPIs around administrative efficiency, time savings, reimbursement cycle time, and user experience. Build toward a defensible ROI story that demonstrates value for providers, payers, and patients.

Benefits

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
... and much more!