Senior Product Manager, Fulfillment (Remote)
About The Position
ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. The Product Management team is looking for an experienced Senior Product Manager to focus on the ezCater restaurant partner Fulfillment Experience. In this position, you will build best-in-class tools and reporting to allow our restaurant partners to effectively and efficiently fulfill ezCater orders and create a great customer experience. You will partner with the engineering, user experience design, and research teams to understand the operations of our restaurant partners and ensure that we have the capabilities to fit seamlessly into their processes.
Requirements
- 5+ years of product management experience, ideally with marketplace experience.
- Experience designing and implementing solutions focused on logistics and operational efficiency
- Proven experience innovating on behalf of customers. You're not just about maintaining the status quo - you strive to understand what customers truly need and find creative solutions.
- Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
- Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
Responsibilities
- Drive the vision and develop a roadmap for the fulfilment platform for our restaurant partners.
- Ensure that our partners have the data and tools they need to complete ezCater orders
- Develop internal tools to ensure our team can effectively support our partners during the fulfillment experience
- Leverage ML and AI to optimize the fulfilment process and identify orders that may be at risk
- Tell a compelling story using research and data to evangelize the roadmap and vision.
- Build deep empathy for ezCater partners and become their biggest champion.
- Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, and other Product Managers to define, prioritize, and build new functionalities and improved restaurant partner experiences.
- Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
- Create and monitor the ongoing metrics that measure and define success.
- Travel to Boston quarterly for planning and business reviews
- Have fun building impactful software with awesome people.
Benefits
- Market competitive salary
- stock options that you’ll help make worth a lot
- 12 paid holidays
- flexible PTO
- 401K with ezCater match
- health/dental/FSA
- long-term disability insurance
- mental health and family planning resources
- remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- a tremendous amount of responsibility and autonomy
- wicked awesome co-workers
- Relish (and many more goodies) when you’re in our office
- knowing that you helped transform the food for work space
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
