Enterprise customers demand high quality and differentiated service options, and timely service response to meet their business demands. Our team is responsible for the Enterprise Service portfolio of service products, service tools, enablement training, service renewals and metrics globally to support our worldwide Enterprise Customers! We are also responsible to identify and own the networking service pipeline, which includes services that are currently being planned or crafted. You will lead a significant portion of this networking services portfolio, driving it as a business including publishing status, metrics and service transition planning. Additionally, we deliver competitive analysis supporting the service catalog, which reflects existing services available to end users and/or partners, as well as retired services, which are formerly available services which have been taken out of active deployment. What you'll be doing: Develop service products by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing as well as driving service benchmarking Define Service New Product Introduction processes, strategy, service requirements and policy development for Data Center Networking industry Evaluate customer ecosystem, analyze the technology and business resources and identify data center networking specific services requirements You will be responsible for networking service adoption, renewal rate increase, end user happiness and net promoter score improvement will be how you will measure your success in this role
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Job Type
Full-time
Career Level
Senior