Senior Product Manager, Enablement and Training

RingCentral•Belmont, CA

About The Position

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for: Senior Product Manager who will champion our customers' success by leading our product enablement and training initiatives. In this role, you will be the bridge between our product teams and our Product Marketing Enablement team, as well as other functions, supporting our customers, ensuring they have the knowledge and resources to maximize the value of our products. You'll drive the strategy, development, and delivery of high-impact training content, product documentation, and enablement programs that empower our users, partners, and internal teams. This is a unique opportunity to blend product strategy with a passion for education and user experience. You will work cross-functionally with product, engineering, marketing, sales, and customer success to create a seamless and empowering learning journey for our global user base. RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Requirements

Experience: 3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or technical content.
Strategic Thinking: Ability to think strategically and translate complex product features into clear, actionable, and engaging training content.
Communication Skills: Exceptional written and verbal communication skills. You should be a natural storyteller who can simplify complex topics.
Technical Acumen: You don't need to be an engineer, but you should be able to quickly understand and explain new software products and features.
User-Centric Mindset: A strong passion for understanding and improving the user experience, particularly through education and self-service resources.
Collaboration: Proven ability to work effectively across multiple teams and stakeholders.

Responsibilities

Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs.
Create and Manage Training Content: Lead the creation of engaging and scalable training content, including video tutorials, e-learning modules, webinars, and certifications.
Oversee Product Documentation: Partner with product teams to ensure our help center, knowledge base, and other documentation are accurate, easy to understand, and up-to date.
Analyze and Optimize: Use data and feedback to measure the effectiveness of training programs and documentation. Continuously iterate and improve the user learning experience.
Serve as a Subject Matter Expert: Act as a go-to resource for customer-facing teams (sales, support, customer success) by developing internal enablement materials and delivering training sessions.
Collaborate Cross-Functionally: Work closely with product managers to understand new features and roadmap plans, and with marketing and sales to support go-to-market strategies.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program