Training Enablement Manager

Inspire•Atlanta, GA

About The Position

The Manager, Training Enablement, is responsible for the strategy, development, and deployment of ICR-owned training and enablement solutions that ensure company-owned restaurants are fully prepared to execute new initiatives with confidence and consistency. This role owns training enablement for cross-brand, ICR-specific systems, processes, and operational programs, while partnering closely with Brand Training/L&D teams to align standards, timing, and deployment for shared initiatives. As a core member of the Strategic Activation & Enablement (SA&E) team, this role ensures training is fully integrated into Project Excellence readiness gates and activation timelines. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.

Requirements

Bachelor’s degree in Training & Development, Communications, Business, or a related field preferred.
5–8 years of experience in training enablement, instructional design, operations training, or learning roles.
Strong understanding of instructional design and adult learning principles.
Ability to translate operational changes into simple, practical, field-ready training.
Experience with learning platforms (LMS, microlearning, video-based training).
Strong collaboration and project management skills.
Comfortable working in a fast-paced, matrixed organization.
Field-first mindset with a bias toward clarity, usability, and execution

Nice To Haves

Experience developing and deploying training in restaurant, retail, or field-based environments preferred.
Experience supporting enterprise or cross-functional initiative rollouts strongly preferred.

Responsibilities

ICR Training Strategy & Enablement Own training enablement for ICR-specific initiatives, ensuring content is clear, practical, and operationally relevant.
Define and apply training standards that support readiness, adoption, and sustained execution.
Partner with Activation Governance to ensure training requirements are met prior to initiative launch.
Training Content Development (ICR-Owned) Design and develop ICR training materials, including: Modular learning content and microlearning Short-form training videos Playbooks, job aids, and operational checklists Activation toolkits and 30-60-90 rollout guides
Apply instructional design and adult learning principles to simplify complex operational changes into field-ready content.
Training Deployment & Adoption Manage deployment of ICR training through brand LMS platforms or ICR-specific channels.
Track training completion, engagement, and early adoption signals.
Collect and synthesize field feedback to continuously improve training content, delivery, and support.
Cross-Functional & Brand Partnership Partner with Brand Training/L&D teams to align content standards, structure, and rollout timing for shared initiatives.
Collaborate with Technology, Ops Excellence, and REO to embed training into system upgrades, process changes, and operational improvements.
Support leadership training sessions, pilots, and operational rollouts as needed.
Miscellaneous Support testing and pilots by developing targeted enablement materials.
Manage relationships with external vendors supporting content development or production.
Participate in field visits to assess training effectiveness and execution readiness.