Senior Product Manager, eCommerce (Purchase Pod)

The businesses of Merck KGaA, Darmstadt, Germany•St. Louis, MO

13h•Hybrid

About The Position

As a Senior Product Manager on our Digital & eCommerce team, you will lead the Purchase Pod product domain, owning the strategy and delivery of our eCommerce digital products across cart, checkout, quotes, pricing, promotions, and availability. You will define the vision, strategy, and roadmap, drive outcomes end-to-end across the pod, and partner closely with domain Product Managers who own strategy and delivery within each capability. You are a self-starter who is comfortable operating with high autonomy and limited oversight from the Group Product Manager and Head of Product. This position is hybrid in Burlington, MA location with up to 5% travel.

Requirements

Bachelor’s Degree in Business Management, IT, Computer Science or related discipline
At least 7 years of product leadership experience working with eCommerce or digital products
Strong leadership and problem-solving skills.
Strong customer-centric mindset and service orientation
Proficiency in data analysis and visualization with a data-driven mindset.

Nice To Haves

Experience in large, complex enterprise environments
Master’s Degree in Business Managment, IT, Computer Science or related discipline
Demonstrated ability to consistently deliver business growth results

Responsibilities

Provide pod-level leadership for the Purchase Pod Product Managers, setting direction, aligning priorities, and driving accountability across domains (cart, checkout, quotes, pricing, promotions, availability, etc.) through influence and coaching, without direct people-management responsibility.
Create and own a 12-month product vision and strategy that is linked to company and eCommerce strategy.
Translate the product vision into a clear, prioritized roadmap for the Purchase Pod, balancing customer value, commercial impact, technical feasibility, security, and operational excellence.
Own end-to-end product outcomes for the entire Purchase Pod (cart, checkout, quotes, pricing, promotions, availability), setting the overarching vision, guardrails, and cross-domain integration across online and offline customer experiences, while partnering closely with domain Product Managers who own strategy and delivery within each capability.
Partner closely with stakeholders inside Digital & eCommerce and across the global enterprise to establish governance, ensuring auditability and adherence to policy (e.g. pricing approval workflows, platform audit trails, etc.) while enabling speed and flexibility.
Drive experimentation and optimization (e.g. A/B tests, elasticity analysis), and translate results into iterative improvements to increase margin, conversion, and win rate while managing customer trust.
Ensure the roadmap anticipates and aligns to market advancements that support growth and high customer satisfaction.
Synthesize market data from CX into actionable insight and prioritized roadmap decisions, identify areas where we can create differentiators in the market.
Set OKRs/metrics of the product(s) owned. Create corresponding data/analytics to track and control the health of the product and business impact. This includes functional and technical OKR/metrics.
Build basic dashboards and leverage already built dashboards to measure business success. Partner with the data science and analytics team to spec out more complex data needs.
Deeply understand personas and customer segments across product area. Create business plans (product briefs) that outline the how, what, when and why with a clear line to the value created.
Lead product design and discovery in partnership with engineering and CX; leveraging data, qualitative research and market behaviors to deliver large customer and business value. Able to lead specific product ideation phases.
Partner with IT, Commercial, Engineering, UX and data teams to build and manage a product roadmap, prioritizing between business initiatives, quality of life enhancements and technical optimization.
Develop requirements at a product brief or epic level that tie to overall initiatives and as necessary user stories with acceptance criteria.
Own delivery for product area, proactively identifying risks and variances to plans, developing & implementing appropriate mitigation activities.