Senior Digital Product Owner - Ecommerce

Humana

20h • Remote

About The Position

Become a part of our caring community and help us put health first Humana is a health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to make an impact. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences. Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization and will be critical in our growth plans. The Digital Product Owner will report to Brian Schaefer- Director, Product Management. You will convey product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog. You will work directly with the product and development team responsible for building and maintaining our brokerage's digital channel. The website is an eCommerce experience and allows users to compare Medicare insurance options and sign-up (enroll) for a plan. Use your skills to make an impact This role maximizes value of product created by an Agile team and will be the team's primary contact for information, work prioritization, and decision-making. Important accountabilities include:

Requirements

• Commercially focused Find the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of growing the insurance eCommerce business.
• Value Determination and Prioritization Have excellent skills for assessing value and understanding feasibility to determine how to sequence the product backlog. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs.
• Curiosity and Empathy Curiosity and a human-centered approach will guide the Product Owner to find relevant data and turn it into information that can help improve their products. You will be consumer-obsessed and inspired to have solutions to consumer problems before adding work to the product roadmap.
• Data Obsessed Digital product owners have an advantage over product owners who oversee physical products. They can track how people use their products and learn what's working and what isn't. Digital product owners must become experienced at reading and interpreting these product analytics. Because they must use these insights into the ability to improve their products.
• Digital experience (web, mobile, social and ecommerce)
• 5+ years of experience in the product management area, with direct experience as a Product Owner
• Natural leadership instincts with the ability to innovate
• ECommerce experience
• Deep user empathy and user experience sensibilities
• Work well with designers and engineers in an Agile environment

Responsibilities

• Collaborate with partners to anticipate their needs and translate them into product requirements
• Work with Engineering and partners in Product to define the vision for this specific team
• Create a product roadmap based on the aligned vision
• Manage the product backlog and prioritize it based on changing requirements
• Develop user stories and lead grooming sessions to ensure requirements are met and signed off on.
• Work with the UX/Design team to ensure user-centered designs and experiences are created.
• Monitor and evaluate product progress at each stage of the process
• Liaise with the product team and end-users to deliver updates
• Participate in Scrum meetings and product sprints
• Review performance metrics regularly to ensure the digital experience is performing at an acceptable level and identifying if improvements are needed.
• Perform user acceptance testing and accept user stories before releasing to ensure the final product is meeting all requirements defined in the acceptance criteria.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed