Senior Product Manager-Data Capture and Field Experience

Seek Now • Louisville, KY

50d

About The Position

Seek Now is transforming property inspections through technology, data, and human expertise. We deliver faster, smarter, more reliable insights to insurance carriers and single-family rental markets, and we’re just getting started. If you want to be part of a product-driven, tech-forward team building real-world impact at scale, you’re in the right place. The Opportunity You’ll own the end-to-end field experience for inspections: the mobile application used onsite and the ecosystem of data-capture technologies (e.g., advanced camera workflows, 360°/thermal, LiDAR-enabled devices, drones, and sensor add-ons). Your mission is to make inspections faster, safer, and more consistent, while improving data quality and lowering rework. You will partner closely with the platform team to ensure the highest-quality data from the field app, collaborate with Seekers (inspectors) and Operations to deliver faster and more accurate inspection workflows, and work tightly with the client experience team to ensure inspection outputs drive high-value client-facing products.

Requirements

• Experience: 6–10+ years in Product Management, with significant ownership of mobile/field workflows or data-capture products in B2B or operations-heavy environments.
• Domain Strength: Proven work with mobile UX in harsh environments, offline-first design, and hardware/SDK integrations (camera, sensors, mapping).
• Technical Acumen: Comfortable with APIs/SDKs, mobile analytics, and data models; can partner deeply with engineers on trade-offs (performance, device fragmentation, edge/near-edge processing).
• AI Fluency: Familiar with computer vision and on-device/near-edge AI evaluation and guardrails; pragmatic about when to automate vs. assist.
• Communication: Excellent writer/presenter who can align field stakeholders, execs, and delivery teams.
• Customer Empathy: Skilled at structured interviews and synthesizing qualitative + quantitative signals into decisions.
• Curious and Creative: Naturally curious about emerging tools and trends; experiment responsibly and apply them to real workflows.
• Data & Experimentation: Hands-on with instrumentation and analytics (e.g., User Pilot/Mixpanel) and running experiments; can define success metrics and interpret results.

Nice To Haves

• Preferred but not required: experience in insurance and/or real estate.

Responsibilities

• Field App Ownership
• Own the roadmap for the inspections mobile app (iOS/Android): tasking, guidance, offline-first workflows, and on-device quality checks.
• Define requirements for reliability (spotty connectivity, battery constraints, device variability) and measurable app performance SLAs (startup time, crash-free sessions, sync success rate).
• Prioritize safety/usability features for field conditions (hands-busy, glare, PPE, cold/heat, accessibility).
• Data Capture & Quality
• Lead integrations and workflows for cameras, 360°/thermal imagery, LiDAR/AR measurement, barcode/QR, GPS/geofencing, and drone capture where applicable.
• Establish capture standards, on-device guidance, and automated quality gates (framing, blur, exposure, coverage completeness).
• AI-Assisted Field Guidance
• Partner with Platform and AI/ML to deploy on-device or near-edge models (e.g., CV for photo quality/categorization, measurement verification, anomaly detection) and human-in-the-loop review patterns.
• Define evaluation metrics and online/offline tests for model performance in real-world conditions; manage guardrails and fallback behavior.
• Instrumentation, Insights, and Experimentation
• Own product usage analytics for the field app and capture tools (event taxonomy, funnels, cohort analyses) and publish a recurring Field Experience Report with adoption, task completion, rework rate, and capture-quality KPIs.
• Run structured experiments (A/B, switchback where relevant) to improve time-on-task, first time right, and NPS/CSAT.
• Customer Listening & Market Intelligence
• Maintain a Field Voice of Customer backlog from ride-alongs, inspector councils, in-app feedback, and internal submissions; synthesize insights into prioritized themes with linked evidence.
• Track industry trends (devices, mobile OS, imaging, drones, regulations) and translate developments into product implications.
• Delivery & Go-to-Market
• Write clear PRDs, user stories, acceptance criteria, and release notes; coordinate UAT with field leads; partner with Ops for rollouts, training materials, and change management.
• Ensure compliance with privacy, safety, and regulatory requirements across capture and storage.

Benefits

• Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed