Senior Product Manager, Core Platform Services & Firmware

SimpliSafe • Boston, MA

1d • Hybrid

About The Position

Core platform services and firmware form the foundation of every SimpliSafe device, experience, and operational workflow. As a Senior Product Manager in this role, you will define the strategy and roadmap for core platform capabilities, ensuring that backend and firmware investments translate into measurable improvements in reliability, scalability, and customer trust.
You will partner across Firmware, Backend, App, Monitoring, Hardware, and Customer Experience teams to anticipate downstream impacts, align interdependent roadmaps, and make platform decisions that remain reliable as the system scales.

Requirements

• 5–8+ years of product management experience owning platform services, backend infrastructure, firmware-dependent systems, or connected hardware ecosystems.
• Demonstrated ability to work effectively with firmware, embedded systems, and backend engineering teams.
• Proven track record of delivering platform or system-level improvements that materially improved reliability, performance, or customer experience.
• Strong analytical mindset with experience using data and telemetry to prioritize work and measure outcomes.
• Clear communicator who can translate complex technical topics into customer and business impact.
• Comfort operating in ambiguity, making tradeoffs, and coordinating across teams with shared dependencies.

Nice To Haves

• Bachelor’s degree in Engineering, Computer Science, or a related technical field preferred.

Responsibilities

• Own Core Platform Strategy
• Define and own the roadmap for core platform services and firmware capabilities.
• Establish clear outcomes and KPIs for platform reliability, performance, and system health.
• Lead Cross-Stack Alignment
• Partner closely with Firmware and Backend engineering teams to shape priorities and drive cohesive platform outcomes.
• Coordinate platform changes across App, Monitoring, Hardware, and Customer Experience teams to ensure holistic execution and delivery.
• Own end-to-end system behaviour across firmware, backend, and downstream experiences to ensure cohesive customer-facing experiences.
• Use Data to Improve Reliability
• Leverage telemetry, diagnostics, and customer insights to identify systemic issues and prioritize meaningful platform improvements.
• Partner with Data and Engineering teams to define, monitor, and evolve platform health metrics that reflect real-world device behavior and customer impact.
• Ensure instrumentation across the platform enables rapid diagnosis, safe recovery, and continuous improvement across the device fleet.
• Advocate for the End-to-End Experience
• Champion customer trust by ensuring platform decisions improve predictability and resilience.
• Think holistically about how low-level system behavior impacts installation, day-to-day use, monitoring, and support experiences.
• Balance technical constraints, operational realities, and customer impact when making tradeoffs.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• The target annual base pay range for this role is $121,300 to $177,900.
• Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level