Senior Product Manager, Content Moderation & Processing

Bazaarvoice•Austin, TX

About The Position

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! We're seeking a Senior Product Manager to own Content Moderation & Processing, one of Bazaarvoice's most critical capabilities and differentiators. You'll transform our moderation program into a strategic advantage that directly enables client retention, revenue growth, and our centrality to AI-powered shopping. As a Senior PM, you'll have full ownership of the strategic roadmap for how billions of pieces of User Generated Content flow through Bazaarvoice's moderation, validation, and publishing pipelines. You'll modernize legacy systems, leverage advanced ML/AI, and create self-service capabilities that transform moderation. This is a high-impact, high-visibility role where you'll operate with significant autonomy and directly influence strategy.

Requirements

4-7 years product management experience, ideally with at least 3 years in B2B SaaS, enterprise software, or platform products
Demonstrated ability to own complex, multi-stakeholder product domains from vision through execution
Experience driving product strategy for operational systems (moderation, fraud, compliance, content processing, trust & safety)
Track record of transforming legacy systems or technical debt into modern, scalable platforms
Experience working independently with minimal oversight. You set direction and drive outcomes
Comfort with technical concepts: APIs, database performance, publishing pipelines, batch vs. real-time processing
Ability to collaborate effectively with engineers on technical architecture, trade-offs, and build vs. buy decisions
Experience defining success metrics and instrumenting products for data-driven decision-making

Responsibilities

Drive the transformation from legacy systems to unified, modern moderation platform
Own the product vision for how Bazaarvoice processes billions of content operations
Define what "enterprise-grade moderation" means and how we deliver it at scale
Set investment priorities across stability, automation, and innovation
Expand ML capabilities to comprehensive automation across all content types (text, images, video)
Partner with Data Science to evolve models that detect AI-generated content, review bombing, and emerging fraud patterns
Create AI-powered feedback loops to coach consumers toward displayable content
Advanced content quality scoring and author reputation systems
Build Portal capabilities that empower clients to manage moderation without support tickets
Enable real-time actions
Provide AI-generated explanations for moderation decisions to reduce support burden
Create escalation workflows that streamline client issue resolution
Own publishing pipeline performance, stability, and throughput optimization
Partner with Content Operations to optimize human moderation workflows
Evaluate "human-in-the-loop" strategies that supply ML model feedback
Define optional premium moderation services for clients requiring additional oversight