Director of Content Moderation, Trust and Governance

Stand Together • Arlington, VA

8d

About The Position

Stand Together is a philanthropic community that helps America’s boldest changemakers tackle the root causes of our country’s biggest problems, from education to the economy, broken communities, and toxic division, among dozens of other pressing issues . We provide our partners with access to resources including funding, thought leadership, a network of peers, and a playbook for applying proven principles to transform lives and society. In this role, you will lead the strategy and execution of our platform safety and credibility efforts, building the teams, policies, and systems needed to responsibly moderate user‑generated content at scale. In this role, you will define moderation standards, design end‑to-end workflows, establish vendor and automation capabilities, and guide the organization on risk, edge cases, and compliance. Beyond content moderation, you will also oversee and advise on data governance practices in partnership with internal teams and our broader ecosystem. How You Will Contribute Develop and refine content‑moderation policies that align with our platform values, regulatory requirements, and evolving industry standards. Design and optimize end‑to-end moderation workflows, including escalation paths and appeals processes, to ensure fair, consistent, and timely decisions. Build and manage relationships with external moderation partners, guiding their performance, quality, and alignment with our goals. Partner closely with Product and Engineering teams to shape and enhance moderation tools, automation systems, and human‑in-the-loop review capabilities. Monitor emerging risk signals and content trends, leading incident response efforts and coordinating cross‑functional crisis management. Create training programs that equip moderation teams with best practices while establishing quality‑assurance mechanisms and robust reporting. Define and track key metrics—including accuracy, SLA adherence, appeals outcomes, and time‑to‑action—to evaluate and continuously improve trust & safety performance.

Requirements

• 5+ years in trust & safety, content moderation, policy, or related roles; 2+ years managing teams or vendors.
• Deep familiarity with content policy design, legal/regulatory issues (harassment, defamation, child safety), and escalation to law enforcement when required.
• Experience implementing moderation tooling and automation — and understanding tradeoffs between scale and nuance.
• Excellent judgment, bias-aware decision making, and a demonstrated ability to balance safety with expressive freedoms.
• Strong partner skills — able to translate policy into product requirements and measurable outcomes.
• Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

Nice To Haves

• Experience building moderation programs for civic / community-facing platforms.
• Experience with ML/automated content classification and vendor scorecards.

Responsibilities

• Develop and refine content‑moderation policies that align with our platform values, regulatory requirements, and evolving industry standards.
• Design and optimize end‑to-end moderation workflows, including escalation paths and appeals processes, to ensure fair, consistent, and timely decisions.
• Build and manage relationships with external moderation partners, guiding their performance, quality, and alignment with our goals.
• Partner closely with Product and Engineering teams to shape and enhance moderation tools, automation systems, and human‑in-the-loop review capabilities.
• Monitor emerging risk signals and content trends, leading incident response efforts and coordinating cross‑functional crisis management.
• Create training programs that equip moderation teams with best practices while establishing quality‑assurance mechanisms and robust reporting.
• Define and track key metrics—including accuracy, SLA adherence, appeals outcomes, and time‑to‑action—to evaluate and continuously improve trust & safety performance.

Benefits

• Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
• A meaningful career: Join a passionate community of over 1,500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
• Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
• Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees