Senior Product Manager (Consumer Lending Experience)
About The Position
Lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key products in the Consumer Lending portfolio. Role will be pivotal in strengthen member engagement, satisfaction, and loyalty strategies throughout the account lifecycle. Utilize market research, member insights, and deep subject matter expertise to formulate actionable recommendations that deliver meaningful value and best-in-class experiences to our members. Develop and communicate a clear vision to senior stakeholders and partner teams, ensuring alignment with Consumer Lending’s business objectives with the organization's broader strategic vision and goals. Collaborate and build relationships across the organization to support development and implementation of recommendations. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.
Responsibilities
- Lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key products in the Consumer Lending portfolio.
- Strengthen member engagement, satisfaction, and loyalty strategies throughout the account lifecycle.
- Utilize market research, member insights, and deep subject matter expertise to formulate actionable recommendations that deliver meaningful value and best-in-class experiences to our members.
- Develop and communicate a clear vision to senior stakeholders and partner teams, ensuring alignment with Consumer Lending’s business objectives with the organization's broader strategic vision and goals.
- Collaborate and build relationships across the organization to support development and implementation of recommendations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
