Senior Product Manager (Consumer Lending Experience)
About The Position
Lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key products in the Consumer Lending portfolio. Role will be pivotal in strengthen member engagement, satisfaction, and loyalty strategies throughout the account lifecycle. Utilize market research, member insights, and deep subject matter expertise to formulate actionable recommendations that deliver meaningful value and best-in-class experiences to our members. Develop and communicate a clear vision to senior stakeholders and partner teams, ensuring alignment with Consumer Lending’s business objectives with the organization's broader strategic vision and goals. Collaborate and build relationships across the organization to support development and implementation of recommendations. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. FORTUNE 100 Best Companies to Work For® 2025 Yello and WayUp Top 100 Internship Programs Computerworld® Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE® Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2025 Forbes® 2025 America’s Best Large Employers Forbes® 2025 America's Best Employers for New Grads Forbes® 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent Award
Responsibilities
- Lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key products in the Consumer Lending portfolio.
- Strengthen member engagement, satisfaction, and loyalty strategies throughout the account lifecycle.
- Utilize market research, member insights, and deep subject matter expertise to formulate actionable recommendations that deliver meaningful value and best-in-class experiences to our members.
- Develop and communicate a clear vision to senior stakeholders and partner teams, ensuring alignment with Consumer Lending’s business objectives with the organization's broader strategic vision and goals.
- Collaborate and build relationships across the organization to support development and implementation of recommendations.
- Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Benefits
- highly competitive pay
- generous benefits
- perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
