Senior Product Manager, Agent Experiences

Microsoft•Redmond, WA

About The Position

At Microsoft, we're advancing AI with agents that serve as collaborative, context-aware partners. The Agent Experiences team plays a central role in Copilot Extensibility and user interaction design. We're seeking a user-focused Senior Product Manager, Agent Experiences to help shape these initiatives. You will work across disciplines - researchers, designers, engineers and privacy teams to turn cutting edge technology into intuitive, powerful products. We are looking for an individual who thrives in ambiguity, moves quickly, and are just as comfortable mapping user journeys as they are diving into the implementation stack. If you are passionate about building transformative experiences and aren’t afraid to roll up your sleeves, this team offers a front-row seat to shape the future of AI. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
2+ years experience working with data or AI-powered products to deliver user value.
Proven ability to analyze customer feedback (e.g., DSATs), leverage data to uncover key trends through Copilot Insights Engine or Power BI, identify gaps and translate it into actionable product improvements.
Demonstrated ability to drive cross-functional initiatives and collaborate with design, engineering, and other stakeholders.

Nice To Haves

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
4+ years experience disrupting a market for a product, feature, or experience.

Responsibilities

User-centric focus: they advocate a user-centric approach, emphasizing the needs and behaviors of M365 extensibility spanning across declarative copilot, custom actions, Custom Engine Copilot and any new features we launch under the Agents umbrella.
Capture requirements: explore the customer problem space and determine key requirements as discovered through various customer forums and product planning cycles.
Feature and backlog prioritization: the PM will be responsible for working with multiple feature teams to groom the backlog and help prioritize work for feature teams.
Conduct market analysis to identify industry trends and uncover opportunities for user experience.
Leverage experience in EVALS to drive performance metrics and optimization strategies.
Analyze customer DSATs and user insights to drive product improvements.

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