Senior Manager, Experiences

Auberge Resorts•Town of Gardiner, NY

1d•$110,000 - $120,000•Onsite

About The Position

The on-site Senior Manager, Experiences is a key role in developing and carrying out unique experiences for guests and team members alike. The Senior Manager of Experiences will also be the on-site point person for organizing and managing guest experiences, communication and engagement. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property.

Requirements

Minimum of 8 years of work experience in the hospitality industry (hotels and resorts, restaurants or wineries)
Minimum of 8 years of demonstrated experience with developing and executing personalized experiences including coordinating and producing events, activities, programming, and high-profile partnerships
Demonstrated ability to manage and lead multiple team members in a fast paced environment
Experience with management of outside vendors to source and maintain on-brand talent
Demonstrated entrepreneurial approach combined with a positive and curious demeanor
Excellent project management and communication skills
Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions
Ability to work a flexible schedule, including weekends and holidays, according to department needs.
A discerning eye for design, style and unique experiences

Responsibilities

Lead the strategy, development, and execution of all on-property experiences, including the creation of a monthly programming calendar and seasonal experiences guide that reflects the resort’s values and brand identity
Develop, negotiate, and execute high-profile partnerships, activations, and press-worthy events that enhance visibility and deepen brand storytelling
Define and implement an annual experience strategy focused on high-impact initiatives that drive guest engagement, revenue, and long-term brand equity
Collaborate cross-functionally to plan, project manage, and execute weekly activities, classes, and signature events that create lasting memories for guests
Assist in the creation of daily rituals and amenities that bring the spirit of the resort to life for guests and the local community
Curate design and sensory elements across the property (including event spaces, guest collateral, uniforms, and décor) to ensure cohesive and elevated touchpoints throughout the guest journey
Establish relationships with local partners and vendors to enhance our unique brand story
Provide team training and resources for the Sales, Reservations, and Itinerary Design teams to support booking and guest communication around experiences
Identify opportunities to enhance, customize, or surprise and delight guests based on feedback, performance insights, and strategic opportunities
Develop internal processes that deepen the resort’s position as an experience-led property within the Auberge Collection
Develop standard operating procedures (SOPs) and oversee the day-to-day operations of all experiences, including managing and mentoring Experience Coordinator and activities assistants to ensure consistent execution and excellence across all activations
Oversee the Experiences department budget, ensuring thoughtful allocation, purchasing, and forecasting while tracking performance metrics to drive financial viability and continuously optimize future offerings