Senior Product Experience Designer

Adyen•Chicago, IL

3d•$180,000 - $243,000•Onsite

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About PX at Adyen Adyen PX (Product Experience) organization consists of a group of full stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making. About the team and role Adyen is looking for a Senior Product Experience (PX) to join our international PX team, with members located in Amsterdam, Chicago, and Madrid. Your primary focus will be providing the overarching design services and products, such as Homepage, Navigation, Communication Platform, Notification, Supporting ticket, Help & Education, and design system.

Requirements

A Bachelor or Master Degree in interaction (product) design or related fields (including information design, conversational AI, etc).
Have 5+ years of experience designing complex hardware/software solutions, preferably in SaaS or B2B products, with a proven ability to simplify intricate workflows and enhance user experiences.
A strong sense of mission: Taking responsibility for the success of the company and our customers by setting high standards, taking ownership, and fostering collaboration.
Curiosity-driven growth: Maintaining curiosity and continuously seeking new insights and advancements. By taking thoughtful risks and learning from failures, we drive growth, adaptability, and meaningful innovation.
Thriving through uncertainties: Embracing new challenges and shifting landscapes with a positive outlook, we adapt swiftly and effectively. By staying flexible and proactive, we turn uncertainty into a driving force for sustained progress and meaningful results.
Action with intent: At the heart of design is solving meaningful problems—whether emotional, practical, or social. We focus on identifying what truly matters and crafting solutions that drive measurable business and user outcomes, avoiding iterations that fail to make a real impact.

Responsibilities

Deeply understand and own the user experience (UX) for complex product ecosystems.
Strategically incorporate advanced technology (such as AI) to enhance customer experience where it delivers measurable value, and align design solutions directly with quantifiable customer goals, rigorous business objectives, and identified user needs.
Partner closely with Product, Technology, and Data Analytics teams to jointly define and articulate a cohesive short-term tactical roadmap and a compelling long-term strategic vision for our products.
Leverage and champion advanced data-driven insights (qualitative and quantitative) to design simple, intuitive, and highly accessible interfaces.
Lead by example in fostering a data-informed culture while solving sophisticated user problems with elegant solutions that measurably drive impactful business initiatives and elevate overall product quality.
Proactively raise the bar for quality across the product experience, spanning design, research, and content, while streamlining processes and maximizing team efficiency to help Adyen reach its full potential.
Actively seek feedback and foster co-creation with cross-functional partners (Engineering, Product, Operations) throughout the product experience design lifecycle.
Drive strategic improvements by maintaining high transparency and continuous learning.
Strategically document and share work in progress, ensuring maximum transparency and maintaining critical alignment across all dependent teams.
Effectively articulate solution decisions, methodologies, and the tangible value they deliver to the PX team, cross-functional partners (Product, Engineering, Data Analytics), and senior business stakeholders.
Mentor, coach, and inspire fellow team members by setting new, elevated standards of design quality and actively driving strategic knowledge sharing across the entire organization.